Program Assistant NE H (1122)
About The Position
As a member of the BakerRipley Team, you will join an incredibly talented and hardworking group dedicated to serving customers through child care services while advancing BakerRipley’s impact in the East Texas region. The Program assistant is responsible for providing excellent customer service to our external customers and connecting them with the necessary staff and/or information to meet their needs. The Program Assistant is knowledgeable about child care services and exhibits professionalism and patience in all their interactions with external and internal customers.
Requirements
- This position requires someone with technical abilities to work multiple databases and knowledge of MS Outlook and data entry skills
- Ability to work in a fast pace environment
Responsibilities
- Ensure that all customers receive timely customer services
- Takes immediate action to address needs and resolve customer issues
- Establish rapport and credibility with internal and external customers by providing excellent customer service in a professional and respectful manner.
- Provide technical guidance using the KinderConnect Attendance System for all customers
- Document interactions with customers as needed
- Maintain and organize online documentation
- Answer and route telephone calls, including providing appropriate information to customers on program services and requirements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
