Program Assistant

Self-Help for the Elderly • San Francisco, CA

24d

About The Position

Responsible for assisting the Senior Escort and Housing Programs and performing other office duties for the department.

Requirements

• A high school graduate with relevant housing experience. Bachelor’s degree preferred.
• Experience in providing health, social or aging services in the community.
• Excellent verbal and written communication and presentation skills.
• Must be self-motivated, organized and able to multitask under minimal supervision.
• Proficient in MS Office and the Internet.
• Must be bilingual in English and Cantonese. Biliteracy in English and Chinese is a plus.
• Must be able to travel via public transportation or personal vehicle for the performance of job duties. If driving, must have and maintain a valid CA driver license, satisfactory driving record, and auto insurance coverage as specified in Self-Help's policy.

Responsibilities

• Answers incoming phone calls for the Social Services Department as the Receptionist.
• Provides intake, assessment, scheduling and referral to seniors age 60 or over for Senior Escort Services.
• Assists the Program Supervisor in scheduling senior escort appointments, making arrangements and confirming with clients, Senior Escort Service Workers and Senior Escort Drivers.
• Receives training as a Senior Escort Service Worker and provides escort services when needed.
• Performs administrative work such as filing, data entry, invoices, and answering the main line or related paperwork for the Social Services Department.
• Assists the Social Services Department in conducting outreach in the community to promote Social Services’ programs.
• Maintains complete consumer files and completes all required data collection forms and reports.
• Identifies and monitors trends: recruits volunteers and sites based on community and volunteer needs. Distributes Social Services outreach materials to community or volunteer sites; identifies needs for additional outreach materials (which may include brochures, informational ⦁ pamphlets, press releases, announcements, flyers, posters and signs) and assists with their development in appropriate languages.
• Prepares reports as required by funding sources.
• Performs primary recruiting, screening, and training responsibilities for new volunteers. Schedules volunteer in-service training.
• Substitutes for volunteers when necessary.
• Assists with housing applications, recertification, lottery checks and follow-up on housing application status, housing subsidy applications, eligibility assessments and recertification to eligible clients.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED