Program Assistant

Housing Development Cor•Lancaster Township, PA

About The Position

If you are looking for a great employment opportunity, Housing Development Corporation MidAtlantic (HDC) is currently seeking a Full-Time Program Assistant to the Chief Operating Officer (COO) in Lancaster, PA. HDC MidAtlantic envisions a world where a safe, welcoming, affordable place to call home is open to everyone. We believe home shouldn’t be an impossible dream; it should be an attainable reality. We are resident advocates, trusted developers, property managers, community partners, and collaborators. We are part of the fabric of our towns and cities and have been working with our neighbors since 1971 to create real change and meaningful connections. As champions of the greater good, we are committed to advancing equity, we open the door to opportunities, and we build homes that we can all be proud of. HDC owns and/or manages over 3,200 apartments, providing housing that is safe and affordable to those with lower incomes, focusing on seniors, families, and individuals living with disabilities. Serving nearly 4,500 residents in 67 communities located in urban, suburban, and rural areas across Pennsylvania, Delaware and Maryland, HDC builds hope and opportunity for all residents to reach their full potential by creating, preserving, and strengthening affordable housing communities. The Program Assistant to the Chief Operating Officer (COO) provides operational and planning support that helps move organizational priorities into action. This role offers a unique opportunity to work closely with executive leadership and advance organizational goals and objectives related to operational excellence. The Program Assistant will help coordinate cross-functional programs and enterprise initiatives, monitoring organizational workplans and key performance indicators by maintaining planning trackers, analyzing data, and ensure clarity in communication to Operational Leadership (OLT). This role will also serve as the primary liaison to HDC’s IT managed service provider, coordinating requests and supporting communication related to technology initiatives and system improvements

Requirements

Bachelor's degree in business administration, Public Administration, Nonprofit Management, or a related field preferred, or equivalent relevant experience.
Two (2) to three (3) years of experience in operations coordination, program support, project management, or a similar role.
Demonstrated ability to manage multiple priorities, track details, and follow through on action items.
Strong organizational, written, and verbal communication skills.
Handle sensitive information with confidentiality.
Comfort working across departments and with executive leadership in a mission-driven environment.
Successful completion of pre-employment drug screening and criminal background check
Quality of Work: Demonstrates commitment to their area of work, capability, and efficiency in completing work, and dedication to providing the highest quality deliverables and services. Takes ownership of their work and understands its impact on residents, partners, and the organization. Strives for excellence and motivated to give their best.
Teamwork and Collaboration: Able to work with colleagues toward shared goals. Understands the value of collaboration and teamwork to the success of their role, and willingly shares in responsibility and recognition when contributing to the capacity of the team. Works effectively and respectfully within and across teams and departments.
Communication: Demonstrates effective and proactive communication skills appropriate to their role; gives and seeks honest, respectful feedback; acts with integrity and empathy; mindful of managing and expressing one’s emotions respectfully in all situations. Understanding of diverse perspectives, viewpoints, and experiences.
Continuous Learning: Actively identifies new areas for self-learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application. Takes initiative in the professional development.
Results Oriented: Reliably delivers intended results, on time and within budget. Is solution-oriented and able to adapt in face of challenges; able to analyze and prioritize situations to solve problems; displays sound judgment and makes decisions in alignment with departmental and organizational goals.

Responsibilities

Support COO in planning and coordination of OLT meetings, including agenda preparation, and follow-up on action items.
Assist COO in tracking OLT priorities, decisions, and assigned action items; follow up with department leaders to ensure updates and progress are documented.
Assist with coordination of operational leadership retreats, planning sessions, and enterprise workplan reviews.
Maintain enterprise planning tools, trackers, dashboards, or workplan documents as directed by the COO.
Coordinate and support enterprise programs or initiatives assigned by the COO, including tracking timelines, deliverables, and next steps such as AI Planning and Adoption, CRM system Rollout, and Customer Service Excellence.
Monitor progress, identify gaps or delays, and elevate issues to the COO for guidance.
Ensure initiatives are well documented and appropriately closed out.
Provide direct support to the COO on emerging priorities, pilot initiatives, and special assignments.
Manage COO calendar, schedule internal/external meetings, and coordinate logistics (conference rooms, Zoom/Teams, travel).
Support data collection and analysis related to operational performance and enterprise priorities.
Act as a primary point of contact for IT-related coordination, working with internal stakeholders and external vendors to track issues, projects, and implementation progress.
Support oversight of select enterprise-level vendors, systems, or operational accounts as assigned.
All other duties as assigned.