Program Assistant - Lifestyle Medicine / Nutr

Borinquen Health Care Center•Miami, FL

About The Position

The Program Assistant supports the Lifestyle Medicine Health Coach/Nutritionist by coordinating group visits, educational workshops, and patient engagement activities. This role ensures smooth program operations through scheduling, communication, and logistical support, allowing the clinical staff to focus on patient care and coaching.

Requirements

High school diploma or equivalent required; some college or health-related coursework preferred.
Medical Assistant training or equivalent experience in healthcare preferred (not required).
Prior experience in patient education, health programs, or administrative support is highly desirable.
Strong organizational and time-management skills.
Proficient with Microsoft Office/Google Suite, scheduling systems, and EHR platforms.
Excellent interpersonal and communication skills; bilingual English/Spanish or English/Creole preferred.

Responsibilities

Schedule and register patients for lifestyle medicine and nutrition group sessions.
Track attendance, participation, and follow-up needs for each program including providing information for group visit department score card.
Follow up on care plan goals via electronic medical record messaging to assist in re-enforcing continuity of care.
Prepare rooms, materials, and technology for group classes, workshops, and events.
Assist in facilitating group flow (sign-in, distributing materials, collecting surveys).
Maintain program calendars and communicate schedule changes to staff and patients.
Provide reminders and follow-up calls/texts for group sessions and coaching visits.
Serve as a point of contact for patient questions about program logistics.
Encourage patient participation with culturally sensitive communication.
Assist with distributing patient education materials, handouts, and resources.
Maintain group rosters and patient tracking logs.
Collect and enter basic data for program evaluation (attendance, pre/post surveys, outcomes).
Support quality improvement by compiling feedback from participants.
Document interactions in the EHR as directed by the supervising Health Coach/Nutritionist.
Coordinate with interdisciplinary team members for scheduling and resource allocation.
Assist in ordering/organizing program supplies, handouts, and teaching materials.
Support marketing and outreach for lifestyle programs (flyers, digital communications, reminder messages).
Follows Borinquen Health Care Center’s as well as governmental policies and procedures.
Set up accommodation for company visitors.
Patient-Centered Service: Builds trust and rapport with diverse patient populations.
Organization: Manages group logistics, schedules, and data with accuracy.
Collaboration: Works effectively as part of a lifestyle medicine care team.