Program Assistant

Lao Family Community Development, Inc.

About The Position

Under the direction of the Site Supervisor, the Program Assistant will support the efficient operation of programs and initiatives across the organization. The ideal candidate will provide administrative, logistical, and communication support to ensure smooth day-to-day activities and contribute to the success of various projects. This role requires strong organizational, multitasking, and communication skills, along with computer proficiency.

Requirements

High School Diploma required.
1 year of customer service experience required.
Experience working with sensitive needs populations including but not limited to low income, unhoused, unemployed, youth, English as a second language, women and children, etc., highly desired.
Bilingual in Dari or Pashto preferred.
Self-starter, ability to work with minimal supervision; excellent communication, multi-task, community relations, networking and public speaking skills.
Demonstrated ability to work with families, women, and children and without discrimination towards peoples of diverse cultures, races/ethnicities, socio-economic positions, ages, religions, genders, physical/mental challenges/disabilities and sexual orientations.
Understand, explain, and apply complex local, state, and federal regulations, policies, and procedures.
Able to travel to meet with service providers and participants; ability to work independently as well as part of a team; must have a flexible schedule on some evenings and weekends.
Proficient computer skills in MS Word, Excel, Power Point, database management and internet explorer.
Must have a valid California Driver License, clean DMV record and proof of current auto insurance and registration; must pass background check.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and work on the computer; use hands to handle or feel and talk or hear; moving objects up to 25 pounds.

Nice To Haves

Experience working with sensitive needs populations including but not limited to low income, unhoused, unemployed, youth, English as a second language, women and children, etc., highly desired.
Bilingual in Dari or Pashto preferred.

Responsibilities

Provides administrative and programmatic support as needed.
Receives, sorts, analyzes, and summarizes material for the preparation of case files; reports; and maintenance of records.
Prepare advanced word processing, spreadsheet, and presentation documents as assigned including manuals, brochures, reports, and PowerPoint presentations.
Assist in the development and implementation of quality assurance/quality improvement measures
Work with the management team to develop and implement high-quality events, programs, and services to Lao Family participants. This includes activities such as evening and weekend social events, job fairs, educational workshops, and large-scale community collaborations.
Ensure compliance of policies and procedures in all LFCD programs.
Assist program participants with available LFCD services
Serve as a liaison with other programs or offices to accomplish program objectives
Carefully prepare documented correspondence, assessment reports, case records, program information and related documents to ensure program activities comply with program requirements.
Participate in the development of outreach programs and materials for the public and service providers
Other duties as assigned.