Program Assistant

Mark Morris Dance Group-posted 8 months ago
$20 - $20/Yr
Part-time
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The Program Assistant provides customer service and program support to the Dance Center's 4,000+ weekly visitors. This role serves as a first point of contact for Dance Center visitors, greeting and directing them, answering general inquiries, and connecting them with staff for additional information when needed. The Program Assistant will maintain a knowledge base of all Education programs' systems and support front desk operations, including visitor check-in, inquiries, access management, and more. The position also involves supporting various programs, including Adult Programs, Rentals, and Children & Teen programs, while ensuring a positive customer experience and upholding Dance Center policies.

  • Serve as a first point of contact for Dance Center visitors; greet and direct visitors, answer general inquiries and connect visitors with staff for additional information when needed.
  • Provide information about the multitude of programs at the Dance Center, including the School for Children and Teens, the Adult program, the Dance for PD program, on and off-site Community Education programs, the Wellness Center, all rental programs, and the Mark Morris Dance Group.
  • Answer incoming phone calls and respond to customer inquiries via email, voicemail, and phone.
  • Maintain knowledge base and understanding of all Education programs' systems including but not limited to: MindBody software, Active software, Zendesk CMS, EMS, schedules, and program inquiries.
  • Support front desk operations, including visitor check-in, walk-up inquiries, access management systems, mail and package deliveries, lost & found collection, first aid supplies, phone systems, and front desk and front door signage.
  • Support Adult Programs by assisting with check-in at the front desk, answering registration questions, counting classes and troubleshooting errors and payment discrepancies.
  • Support Rentals by fielding general rental inquiries and guiding prospective renters through the booking and payment process; orient new renters upon arrival; update payment information and process payment for rentals as needed.
  • Support Children & Teen programs by answering registration and program questions and assisting with in person registrations.
  • Be an ear to the ground to understand the customer experience and provide feedback to the Operations, Education and Community Engagement teams.
  • Communicate, uphold and enforce Dance Center policies, MMDG's core values, Lobby and Studio policies.
  • Relay requests from studio users (faculty, staff, renters) including but not limited to inquiries regarding temperature, resources, maintenance, cleaning, and studio equipment to facilities.
  • Work with security guard to respond to medical emergencies, occurrences of trespassing, theft, disruptive or violent activity and any other health or safety related issues that occur at the Dance Center.
  • Serve as a Dance Center Fire Guard and assist in the event of an emergency at the Dance Center.
  • Perform other duties as assigned.
  • Ability to work weekday and weekend schedule, as needed.
  • Fireguard (F-03) Certification required or must be attained within first 3 months of employment.
  • First Aid Certification + refresher course annually.
  • CPR/AED Certification + refresher course annually.
  • Dance Center Floor Warden Safety Training.
  • Exceptional organizational skills.
  • Strong attention to detail and excellent follow-through.
  • Ability to handle multiple assignments and prioritize work accordingly.
  • Strong written and verbal communication skills.
  • Congenial and collaborative team player with a sense of humor and humility.
  • Resourceful, versatile, proactive problem-solver.
  • Ability to productively interact with peers, customers, and management.
  • High proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint).
  • Enjoy working with and getting to know people within a diverse community.
  • Understand the balance of having a welcoming energy while maintaining policies required in customer service positions.
  • Are a collaborative team member.
  • Are highly organized and detail-oriented.
  • Are willing to be flexible and reprioritize as needed.
  • Paid vacation, sick/personal leave, holidays and bonus days.
  • Access to free and discounted classes at the Dance Center and online.
  • Access to special events and MMDG performances (when available).
  • Invitations to cultural events extended to staff members by community partners.
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