About The Position

Provides support for both long and short-term projects, which require organization, research, analysis, planning, development, and/or coordination. Coordinates and implements outreach and educational material via multiple modalities to support ongoing population health projects. Provides support for data entry and maintenance of data bases.

Requirements

  • 5 years' experience in a position requiring significant levels of cooperation, collaboration, analysis, troubleshooting, and problem resolution.
  • Experience in writing and editing varied communication materials, coordination of mailings, and outbound call processes.

Nice To Haves

  • Bachelor's degree in business or health care.
  • Health plan or medical group experience.

Responsibilities

  • Provides internal and external customer service by delivering prompt, accurate, and excellent services.
  • Develops solid professional working relationships with various internal departments and units, vendors, providers, and other customers.
  • Participates in special projects and other duties as assigned, including work groups, proposals, and participation in audits.
  • Coordinates research and information gathering for both large and small projects.
  • Implements patient outreach reminders via letter, IVR calls, voice to voice calls, emails, and other modalities.
  • Evaluates existing member campaigns and educational materials and obtains updates as necessary.
  • Researches and gathers data from various sources and generates patient outreach lists.
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