Program Assistant - Radiology Administration Department

UNC Health • Wesleyan Col, NC

236d

About The Position

Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. UNC Health Nash, an affiliated member of the UNC Health system, invites passionate healthcare professionals to join our esteemed team. Governed locally, we proudly serve a diverse patient base, spanning Nash, Edgecombe, Halifax, Wilson Counties, and beyond. With a steadfast commitment to elevating community health through exceptional care, we prioritize excellence, compassion, and innovation, ensuring every individual receives the highest standard of support. Joining our team means becoming an integral part of our dedication to wellness, where we constantly strive to redefine excellence in healthcare through state-of-the-art facilities and pioneering programs. Join us in this transformative journey, where your contributions will make a lasting impact on our community's health and wellbeing.

Requirements

• Requires a Master's degree in an appropriate discipline.
• Requires a minimum of twelve (12) years of experience, with at least ten (10) years of people management experience.
• Holds a deep understanding of a clinical or business function (e.g. Legal, Communications/Marketing, Human Resources, Operations, etc.).
• Excellent project management and change management skills.

Responsibilities

• Overall responsibility for leading the optimization of the customer experience.
• Identifying the roles that other leaders play in delivering on experience goals and assuring collaboration.
• Partnering with key internal stakeholders to establish strategic customer experience priorities.
• Defining and overseeing operational metrics to measure success of customer experience initiatives.
• Nurturing physician relationships statewide through frequent and tailored outreach.
• Providing thought leadership for the development and promotion of goal setting and strategy implementation.
• Guiding brand development to drive loyalty with patients.
• Coordinating with other leaders to oversee the implementation of the customer experience strategy.
• Managing research projects for extraordinary company growth and profitability.
• Identifying future of work and digital strategies to maximize customer values and satisfaction.
• Monitoring implementation of customer improvement strategies across UNCHCS.
• Interpreting industry benchmarking and reporting analysis.
• Collaborating with organizational leaders to design strategic planning education programs.
• Evaluating and elevating the efficacy of customer acquisition marketing campaigns.
• Overseeing market research/intelligence to support strategic planning endeavors.
• Serving as the people leader for internal and external customer strategy.
• Collaborating with other leaders to drive the development and implementation of innovative customer initiatives.
• Leading people toward meeting the organization's vision, mission, and goals.
• Providing an inclusive workplace that fosters the development of others.
• Encouraging workforce engagement by building a commitment to excellence.
• Leading in a deliberate and predictable way and operating with transparency.
• Managing and resolving conflicts and disagreements in a constructive manner.
• Acting as a catalyst for organizational change.
• Influencing others to translate vision into action.
• Establishing an organizational vision and implementing it in a continuously changing environment.
• Exceeding organizational goals and customer expectations.
• Making decisions that produce high-quality results.
• Delivering high-quality services and committing to continuous improvement.
• Leading the budgeting process and using cost-benefit thinking to set priorities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Industry: Ambulatory Health Care Services
• Education Level: Master's degree