Program Assistant II

South Dakota Board of Regents • Vermillion, SD

237d

About The Position

The Program Assistant II at the University of South Dakota is responsible for coordinating student loan programs, which includes determining eligibility, certifying, correcting rejected files, awarding, and reconciling loan funds. The role also involves counseling students and parents on all sources of educational funding. The assistant will develop and maintain a comprehensive understanding of all financial aid programs and services, provide counseling to students and parents regarding financial aid, assist in completing forms, ensure compliance with applicable laws and guidelines, and handle confidential information with discretion.

Requirements

• Ability to understand the needs of undergraduate and graduate students and parents in terms of financial aid issues.
• Excellent communication and organization skills and a customer service orientation.
• Ability to interact with a diverse group of faculty, staff, students and parents and to develop strong working relationships with colleagues, staff, administrators and students.
• Flexibility with an evolving work environment.
• Ability to work well in a team environment.

Responsibilities

• Develop and maintain a broad and detailed understanding of all financial aid programs and services.
• Provide counseling to students and parents regarding all aspects of financial aid both in person and via telephone.
• Advise and assist students in completing forms and understanding available sources of assistance.
• Ensure compliance with all applicable laws, regulations, policies and guidelines set forth by federal, state and institutional policies.
• Assist with all aspects of financial aid application processing including verification, grant and loan processing and packaging of fall, spring and summer populations.
• Adjust awards and student budgets for changes in enrollment status or eligibility.
• Certify eligibility for Federal Direct, Plus and Graduate Plus loan programs.
• Handle confidential information with tact and discretion.

What This Job Offers

• Job Type: Full-time
• Industry: Educational Services
• Education Level: Bachelor's degree
• Number of Employees: 51-100 employees