Program Assistant II - Clinic

Fred Hutchinson Cancer Center•Seattle, WA

11d•$26 - $37•Onsite

About The Position

Fred Hutchinson Cancer Center is an independent, nonprofit organization providing adult cancer treatment and groundbreaking research focused on cancer and infectious diseases. Based in Seattle, Fred Hutch is the only National Cancer Institute-designated cancer center in Washington. With a track record of global leadership in bone marrow transplantation, HIV/AIDS prevention, immunotherapy and COVID-19 vaccines, Fred Hutch has earned a reputation as one of the world’s leading cancer, infectious disease and biomedical research centers. Fred Hutch operates eight clinical care sites that provide medical oncology, infusion, radiation, proton therapy and related services, and network affiliations with hospitals in five states. Together, our fully integrated research and clinical care teams seek to discover new cures to the world’s deadliest diseases and make life beyond cancer a reality. At Fred Hutch we value collaboration, compassion, determination, excellence, innovation, integrity and respect. Our mission is directly tied to the humanity, dignity and inherent value of each employee, patient, community member and supporter. Our commitment to learning across our differences and similarities make us stronger. We seek employees who bring different and innovative ways of seeing the world and solving problems. Under direct supervision with some independence, performs work and administrative duties specific to a department or program. This is a full-time, hourly position, onsite at our South Lake Union location.

Requirements

High school graduate or equivalent
Under general supervision, ability to use initiative and sound judgment in carrying out responsibilities
Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
Ability to use a mouse, navigate computer programs, enter data into computer systems in accurately and efficiently
Ability to work in a fast paced, complex healthcare environment
Ability to establish professional relationships with patients, families, staff and providers

Nice To Haves

Demonstrated customer service skills

Responsibilities

Manage and triage incoming clinic faxes and notify care teams of record uploads via InBasket or Outlook
Upload and/or process patient forms (e.g., FMLA, Disability, parking permits, ferry passes, medical marijuana authorizations)
Draft patient-specific letters (e.g., jury duty, housing, appeal requests) for provider review and signature
Assist with general administrative tasks (e.g., condolence cards, printing/restocking materials, preparing surgery packets)
Route and respond to insurance appeals, billing questions, faxes, and patient forms
Coordinate patient transportation as needed
Schedule and organize team meetings
Manage provider and clinic calendars
Prepare and post consult room schedules
Support provider and staff assignment coordination