Program Assistant I

Housing Opportunity Com • Gaithersburg, MD

71d

About The Position

This position is responsible for administrative support to staff working with the Housing Choice Voucher (HCV) and Project Based (PBV) Programs. Will provide excellent customer service to internal and external customers. Schedule and monitor client/applicant appointments, generate mass mailings, scan client/applicant correspondence into AO DOCS. Assign and disseminate incoming correspondence. Other duties include performing data entry and general clerical tasks, distribution of mail. Schedule Informal Reviews and Informal Hearings requested through the CRM portal. Coordinate and schedule HCV Orientations and assist with the PBV referral process. Process weekly/monthly reports, track appointments and other project tasks. Will work in various databases including Excel, PowerPoint and Word. Other duties as assigned.

Requirements

• At least two years of college with proficiency in MS Office Suite and internet
• At least three years administrative/clerical experience or related field
• Requires a High School Diploma or equivalent

Nice To Haves

• Good interpersonal, customer service and organizational skills
• Excellent oral and written communication skills
• Ability to prioritize assignments to meet deadlines and be dependable
• Ability to maintain excellent customer service techniques and attitude
• Basic computer skills including proficiency with MS Office Suite

Responsibilities

• Respond to all customer calls and emails within 48 hours daily basis
• Send out correspondence via email and postal mail each day
• Assign Certification Packets to Housing Specialist within 48 hours of being returned to HOC
• Provide daily customer service to the walk-in customers
• Provide front desk coverage once a week during the designated employee 30-minute break

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 251-500 employees