Program Assistant - Behavioral Health

Indian Health Service • Vancouver, WA

76d • $54,912 - $63,232

About The Position

Cowlitz Indian Tribe Behavioral Health (CITBH) Services Position Benefits Summary: Working for the Cowlitz Indian Tribe (CIT) comes with a competitive compensation package designed to support work-life balance. Employees enjoy separate sick and vacation accruals, comp-time, and 15 paid holidays annually, including an additional paid cultural day. Many full-time employees benefit from premium-free medical plans, fair wages with annual increase opportunities, and a meaningful career serving the Cowlitz people. CIT fosters an engaging and collaborative work environment while offering a robust total compensation package.

Requirements

• High School Diploma/GED.
• Three years' related experience.
• Valid driver's license is required when driving vehicles for work-related purposes.
• Obtain and maintain BLS/CPR and AED certifications.
• Experience working within American Indian and/or Alaska Native communities preferred.
• Must be able to successfully pass a background screening/investigation according to the established requirements.

Nice To Haves

• Experience working within American Indian and/or Alaska Native communities preferred.

Responsibilities

• Answers incoming telephone calls, determines the purpose of the call, and forwards calls to appropriate personnel or department.
• Processes messages and voicemails per program procedure.
• Assists clients with completing registration/consent paperwork.
• Opens and closes the clinic according to established policies, procedures, and protocols.
• Checks in arriving clients for intake/assessment efficiently and notifies staff of patient arrival; verifies insurance information; collects fees and payments; directs clients to appropriate locations for services requested.
• Maintains accurate client information in the system; updates benefits, address, or other demographic information as needed.
• Receives medication refill requests and forwards them to appropriate providers; contacts pharmacies to coordinate refills.
• Schedules and updates appointments as requested; places appointment reminder calls; maintains provider scheduling templates.
• Monitors visitors' and delivery persons' access to the building, checking in arriving visitors, issuing a visitor identification badge, and directing visitors to the appropriate locations for meetings or business contact.
• Receives, sorts, and routes mail, shipments, and packages.
• Creates and updates registration, annual update, and intake assessment packets; helps to maintain a supply of prepared packets.
• Maintains phone system, fax machines, and other office equipment, calling for repairs as needed.
• Sends faxes, and retrieves, logs, and distributes incoming faxes.
• Maintains petty cash when applicable according to established policies, procedures, and protocols.
• Requests, receives, and maintains office supplies as needed.
• Assists with urinalysis tests as requested; prints out lab results and routes to appropriate counselor; responsible for urinalysis requisitions.
• Participates in staff meetings as requested.
• Adapts to changes in safety protocols and procedures.
• Completes Information Security System Awareness (ISSA) training as required.
• Performs other duties as assigned.

Benefits

• Competitive compensation package designed to support work-life balance.
• Separate sick and vacation accruals.
• Comp-time.
• 15 paid holidays annually, including an additional paid cultural day.
• Premium-free medical plans.
• Fair wages with annual increase opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administration of Human Resource Programs
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees