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The Program Assistant observes, records, and responds as needed to the comings and goings of guests, staff, and residents, maintains a safe and comfortable environment for residents, and responds to resident issues as appropriate. Maintains security by following procedures and interacting with and monitoring activity in the lobby area. They serve as a member of the program services team; they support and work with the other team members to serve the community by providing trauma-informed assistance. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU).