Program Assistant - America Reads/America Counts - Spring-Summer, 2026 - Federal Work Study Required

Illinois State • Normal, IL

1d • $16 - $20 • Onsite

About The Position

The students in this position are involved in the hiring process of tutors and ensuring that tutors are trained adequately to serve the community. They provide service to local families, working with school districts and after-school programs to identify students in need of program support. Duties include collaboration with local teachers to identify time slots needed and matching the availability of tutors along with the specific tutoring skills needed. Students are also required to conduct site visits each semester to observe and evaluate each tutor, addressing any issues that arise. Duties also include gathering and compiling annual statistics that are provided to the Center for Civic Engagement and to the Provost Office in support of their annual report. Supervisory responsibilities include managing the weekly group chat with tutors, resolving issues and providing guidance and recommendations to tutors based on the group discussions. Due to the nature of this program, the graduate students complete administrative tasks for payroll processing each pay period, communicating with parents and teachers to validate the hours submitted and ensuring accurate submission of the tutors’ time. This position provides graduate students with mid-level supervisory experience. They encounter situations where they must use professional judgment in advising tutors in difficult situations, resolving matters that involve disgruntled tutors or families, analyzing policies and procedures of the program because of feedback from families and educators. These pre-professional positions work closely with the Program Coordinator in reviewing policies and procedures of the program and are involved in making recommendations of changes to the policies and procedures. These graduate students serve as a resource to tutors and provide and secure additional resources for tutors, sometimes including assistance with developing lesson plans. Tutoring locations include the Illinois State University campus, local schools, public libraries, community centers, and after-school programs. Graduate students will also perform other duties as assigned.

Requirements

• Degree seeking graduate student at Illinois State University
• Experience with working with children (tutoring and/or mentoring).
• Professional oral and written communication skills.
• Proficiency with Microsoft Office products and ability to learn the ISU Student Information System.
• Ability to perform tasks with limited supervision, attend to detail and remain organized.
• Professional interpersonal skills for interacting with ISU faculty, staff, and students, as well as parents, school personnel, and children.
• Ability to take initiative and creative control of an assignment and implement strategies to carry out the necessary tasks.
• Ability to provide your own transportation for off-campus sites. The program assistant will tutor approximately 7-10 hours per week, enter bi-weekly posts in the tutor “group chat” website with the remaining hours spent completing administrative tasks.
• Federal Work Study eligibility is required.

Nice To Haves

• The preferred applicant will be accepted to one of the following degree programs: Communication Sciences and Disorders, Education (all plans), Family and Consumer Science, Human Development, Nurse Practitioner Psychology, and the Social Work/School Social Work program.
• The preferred applicant will be able to apply complex regulations and adjust to new tasks
• Candidates with bilingual skills (fluency in Spanish) are also preferred. Program assistants with these skills will be expected to assist with in-person, email and phone communication with Spanish speaking families as well as translation of documents as needed.

Responsibilities

• Involved in the hiring process of tutors
• Ensuring that tutors are trained adequately to serve the community
• Provide service to local families
• Work with school districts and after-school programs to identify students in need of program support
• Collaboration with local teachers to identify time slots needed
• Matching the availability of tutors along with the specific tutoring skills needed
• Conduct site visits each semester to observe and evaluate each tutor, addressing any issues that arise
• Gathering and compiling annual statistics that are provided to the Center for Civic Engagement and to the Provost Office in support of their annual report
• Managing the weekly group chat with tutors, resolving issues and providing guidance and recommendations to tutors based on the group discussions
• Complete administrative tasks for payroll processing each pay period
• Communicating with parents and teachers to validate the hours submitted and ensuring accurate submission of the tutors’ time
• Reviewing policies and procedures of the program and are involved in making recommendations of changes to the policies and procedures
• Serve as a resource to tutors and provide and secure additional resources for tutors, sometimes including assistance with developing lesson plans
• Perform other duties as assigned

Benefits

• Student employees are eligible to participate in the University’s 403(b) Plan.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees