Program Architect � AWS Connect

Amatriot Group•Dallas, TX

6h•$230,000 - $270,000•Hybrid

About The Position

This position is responsible for providing architectural leadership and decision-making on Amazon CCaaS Connect implementation strategic program. The successful candidate will ensure alignment of solution design, delivery, and governance across work-streams, managing dependencies and escalating risks that affect the broader transformation initiative. This resource will be part of the Solution Architecture team within the Application Architecture and Reliability Tower of the Digital Grid Operation Organization. The role requires strong communication and analytical skills. Additionally, this position works collaboratively with a team to develop concepts, strategies, and tactical processes amid evolving grid operations and landscapes.

Requirements

Minimum 10 or more years experience in IT Application Development
Minimum 7 years of experience in architecting applications and solutions
Minimum 3 years of experience as a Lead Architect in complex projects
Minimum 5 years of experience in managing IT Architectural teams
Minimum 3+ years of experience in architecting Amazon CCaaS solutions
Required AWS Professional Solutions Architect certification
Advanced understanding of application development, source code management & DevOps practices
Great communication and interpersonal skills
Strong working knowledge of IT risks, cyber security, and computer operating software
Candidates should have excellent documentation, presentation, and mentoring skills.
Ability to self-initiate projects, analyze, and deliver strategic architecture assessments / recommendations on time and within budget
Intellectually curious and takes a proactive approach to solving problems or answering strategic questions
Sought after by peers and leaders for expertise and leadership within application development and cloud domain

Nice To Haves

Experience in the electrical utility industry
Experience in Contact Center technology
Good to have Amazon Connect Communications Specialist Badge

Responsibilities

Serve as a Subject Matter Expert on Amazon CCaaS Connect from an architectural, solution, & design perspective for the entire program and be able to represent architectural, solution, & design decisions at the program level
Coordinate architecture activities across related projects to ensure consistency and alignment with enterprise and domain guidance
Translate enterprise and domain guidance into coordinated execution, ensuring that solution design, delivery, and governance are aligned across work-streams
Ensure consistency of High-Level Design (HLD) and Low-Level Design (LLD) across work-streams, mitigating cross-project design conflicts
Track technical risk and design debt at the program level, identifying and escalating risks that affect the broader transformation initiative
Lead program-wide architecture forums, reconciling differences in design patterns, platforms, or constraints
Maintain a Program Architecture Plan that maps solution blueprints to enterprise principles
Serve as the point of contact for Architecture Review Board (ARB) escalations from multiple Solution Architects
Ensure updates to architecture repositories reflect the aggregate learning from the program
Collaborate with Solution Architects, Technical Leads, and Technical Staff to ensure that system designs, solutions, and processes align with and support Enterprise Architecture
Shape the solution Architecture roadmap through the application of technology, domain/program, industry, and organizational capability expertise
Drive implementation of large-scale enterprise programs, ensuring alignment between Architecture and program objectives
Participate in the Architecture Review Board (ARB), including: Participate in the discussion and approval of all projects, procedures, and policies presented to the ARB
Represent all the program-related architectural solutions in ARB
Participate in Enterprise Solution Review Board
Ensure that proposed solutions align with Enterprise Architecture Strategies
Speak to the collaborative design of the solution and key decisions made for the design
Work with various Technology Organizations to produce and plan the Enterprise/Solution Architecture Strategies & Guidelines for areas including, but not limited to: Application Development (Cloud and On-premises Applications) Customer off-the-shelf application implementation and upgrades Design systems in serverless computing models, microservices & Service Oriented Architectures (SOA) Design application data models and perform reviews of Solution Architecture artifacts Provide highly scalable, distributed, high-performing, highly available, disaster recovery supported, and robust architecture for applications of various languages like Java, .NET, JavaScript, Python, etc. Cloud DevOps Containerization Platforms (Includes OpenShift on AWS, Azure & IBM Cloud etc.) Cloud Network Components (VPC, Subnets, Transit Gateway, Firewalls etc.) Cloud Storage Components (Relational, Non-Relational & Object Storage) Cloud Security Components (Security Policy Enforcements, IAM, Identity Federation etc.) Cloud Infrastructure Automation (Cloud Formation, Terraform etc.) Cloud-based solution estimation Create and/or validate the cloud-based elements of a design for projects a fellow Architect is the primary architect on
Participate in vendor and product selection process on cloud-focused and non-cloud-focused initiatives
Participate in the Technology Strategy team Product Roadmap Initiative by providing recommendations for new products, consolidation, prioritization, decommission, implementation timing, and dependencies
Participate in the open form discussions around IT Security (especially on Cloud Security) regarding the changing threat landscape, evaluate risk, and provide recommended changes to defense postures
Integrate with technology capability project teams to: Produce Architecture artifacts Assist with high-level and low-level designs Ensure architecture guidelines & policies are followed Ensure industry best practices are followed Ensure regulatory, legal or policy requirements are followed Formulate acceptable processes and use cases Ensure solution will deliver all functional & non-functional requirements Ensure solution allows team(s) to remain cyber safe & secure Validate design vs. as-built architecture at the completion of projects