Program and Operations Director - Remote

Experian • Madison, MS

2h • Remote

About The Position

The North America Financial Services and Data (FSD) Renewals Team, dedicated to managing our top 40–50 renewals, is looking for a Program and Operations Director to lead renewal programs, optimize processes, and drive innovation. You will report to the VP, Renewals.
What you'll do
You will lead projects across two core areas:
1. Project Management
Oversee large-scale FSD renewal opportunities, ensuring seamless execution.
Plan, organize and manage renewal processes across multiple projects.
Coordinate daily activities with cross-functional stakeholders; provide clear task assignments and guidance.
Manage program-level deliverables and interdependencies across organizational boundaries.
Build trust and resolve communication challenges with stakeholders at all levels.
Create and measure value stream key performance indicators (KPIs)
Develop executive-level presentations highlighting trends, risks, and opportunities.
2. Process Optimization & Innovation
Identify constraints and facilitate quick improvements
Facilitate development of standard operating procedures for activities to standardize processes
Design and implement process artifacts, templates, and best practices.
Lead process improvement projects to enhance efficiency and scalability, using Experian's AI capabilities to improve renewal outcomes.
Establish transparent feedback mechanism for continuous improvement
Understand organizational dynamics and their impact on FSD clients to lead meaningful change.

Requirements

• BA/BS degree (or equivalent), 5–10 years of relevant experience.
• Project Management Expertise: PMP certification, experience of methodologies and tools.
• Leadership & Influence: Lead without formal authority, inspire teams, and remove roadblocks.
• Analytical & Problem-Solving: Strong negotiation and conflict management
• Change Agent: Experienced in driving continuous improvement and managing organizational change.
• Industry Knowledge: Familiarity with financial services
• Innovation Mindset: Experience with building structure to scale GenAI responsibly and sustainably.

Responsibilities

• Oversee large-scale FSD renewal opportunities, ensuring seamless execution.
• Plan, organize and manage renewal processes across multiple projects.
• Coordinate daily activities with cross-functional stakeholders; provide clear task assignments and guidance.
• Manage program-level deliverables and interdependencies across organizational boundaries.
• Build trust and resolve communication challenges with stakeholders at all levels.
• Create and measure value stream key performance indicators (KPIs)
• Develop executive-level presentations highlighting trends, risks, and opportunities.
• Identify constraints and facilitate quick improvements
• Facilitate development of standard operating procedures for activities to standardize processes
• Design and implement process artifacts, templates, and best practices.
• Lead process improvement projects to enhance efficiency and scalability, using Experian's AI capabilities to improve renewal outcomes.
• Establish transparent feedback mechanism for continuous improvement
• Understand organizational dynamics and their impact on FSD clients to lead meaningful change.

Benefits

• Great compensation package and bonus plan.
• Core benefits including medical, dental, vision, and matching 401K.
• Flexible work environment, ability to work remote, hybrid or in-office.
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees