Program and Client Development Manager, Team Health

Hackensack University Medical Center • Eatontown, NJ

73d • $111,924

About The Position

The Program and Client Development Manager, Team Health supports the development and growth of sustainable workplace health and wellness programs for external clients of Hackensack Meridian Health (HMH). This role focuses on consultative engagement with businesses, educational institutions, and strategic partners to identify opportunities across the HMWorks portfolio - including occupational health services, workers' compensation clinical care, health education, and advisory support. The role emphasizes leveraging existing relationships across HMH divisions and leadership channels, including connections held by executives and board members, to expand reach and impact. It is intentionally designed to support long-term, value-aligned growth-evolving beyond traditional field-based sales activity to more strategic, relationship-driven development.

Requirements

• Bachelor Degree in Business or Healthcare-related field.
• Minimum of 3-5 years of related experience.
• A strong understanding of the sales cycle, from prospecting and lead generation to pipeline management, negotiation, and closing deals.
• Foundational knowledge of the U.S. healthcare landscape, specifically understanding the concepts of Occupational Health, Workers' Compensation, and corporate wellness services.
• Superior verbal and written communication skills, with the ability to articulate complex service offerings clearly and persuasively to diverse audiences, from HR managers to C-suite executives.
• Demonstrated ability to establish, cultivate, and maintain long-term, trusted relationships with internal and external stakeholders.
• The ability to analyze client needs, interpret performance data (KPIs), identify trends, and develop data-driven solutions and process improvements.
• Proven ability to create and deliver engaging and professional presentations to both small and large groups.
• Excellent organizational skills with the ability to manage multiple competing priorities-including client accounts, new prospects, and internal projects-in a fast-paced environment.
• Strong negotiation skills to secure favorable contract terms and the ability to influence decision-making without direct authority.
• High proficiency with Google Suite solutions.

Nice To Haves

• Master Degree in Business or Healthcare-related field.
• Knowledge of NJ Workers' Compensation laws, OSHA regulations, and other compliance standards relevant to occupational health.
• Familiarity with formal process improvement frameworks like Agile Science, Lean, or Six Sigma.
• Familiarity with the key industries, major employers, and economic drivers within the New Jersey market.
• Knowledge of modern marketing strategies, including digital marketing, social media, and content marketing, to support lead generation.
• The ability to act as a strategic advisor to clients, diagnosing their underlying business challenges and co-creating comprehensive solutions rather than just selling a product.
• Proficiency in using CRM software (e.g., Salesforce, HubSpot) for tracking activities, managing client data, and reporting on the sales pipeline.
• The ability to manage program development and implementation projects from conception to completion, ensuring they are on time and within scope.

Responsibilities

• Identify and engage high-value prospects by leveraging existing relationships across HMH divisions, service lines, and external partnerships.
• Partner with HMH executives, board members, and senior leaders to activate strategic connections that support programmatic expansion and client acquisition.
• Cultivate select new business opportunities that align with HMH's mission, service capacity, and long-term objectives-focusing on meaningful, sustainable partnerships rather than volume-based sales.
• Respond to qualified inquiries and referrals with tailored proposals, SOWs, and presentations that reflect HMWorks capabilities and value proposition.
• Represent HMWorks at targeted events and forums to support brand visibility and relationship development-participating based on strategic alignment and ROI.
• Collaborate with internal stakeholders to identify gaps in market offerings and inform the design and deployment of new services.
• Serve as the primary point of contact for a dedicated portfolio of clients, building long-term, trusted partnerships through regular communication and strategic reviews.
• Conduct comprehensive client orientations to the Team Health (TH) workflow, services, result reporting, and billing processes.
• Proactively manage client satisfaction by addressing service issues in a timely manner, implementing service recovery, and tracking trends to inform improvements.
• Coordinate and analyze the Employer Satisfaction Survey, reporting findings and recommendations to leadership.
• Diligently document all client-related interactions, activities, and pipeline status in a timely and accurate manner.
• Collaborate with internal Subject Matter Experts (SMEs), clinical teams, and leadership to design, develop, and customize sustainable occupational health and wellness offerings that meet market demand.
• Identify opportunities for program expansion and provide clinical and operational guidance for the seamless integration of new services.
• Design and develop effective formats for training materials, educational presentations, and client-facing resources.
• Define, track, and analyze Key Performance Indicators (KPIs) for client accounts and program effectiveness, communicating trends and insights to leadership via data dashboards.
• Utilize process improvement methodologies (e.g., Agile Science) to monitor and enhance service delivery, operational workflows, and client outcomes.
• Monitor occupational health service delivery across all HMH locations to ensure capacity, quality, and standards align with client agreements and expectations.
• Compile, present, and suggest data-driven improvement strategies based on performance metrics and client feedback.
• Foster strong, collaborative partnerships with internal teams, including Academic Client Relations, Integrative Health, Executive Health, Urgent Care, and Marketing to support mutual growth.
• Work closely with Team Health leadership and clinical teams to ensure coordinated service delivery and to strategize on future growth opportunities.
• Serve as a key liaison between the client and internal operational teams to ensure seamless execution of services and effective problem resolution.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid leave
• Tuition reimbursement
• Retirement benefits

What This Job Offers

• Career Level: Mid Level
• Industry: Hospitals
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees