ConnectWealth NY | Program and Advisor Experience Lead (Vice President)

JPMorgan Chase & Co.•New York, NY

About The Position

The ConnectWealth Program and Advisor Experience lead will play a pivotal role driving the execution of our flagship ConnectWealth program—a transformative initiative designed to revolutionize our managed accounts operating model and deliver an innovative, intuitive technology platform across multiple lines of business and functions. In this high-impact role, you will lead both advisor engagement and platform deliverables for a specific line of business, combining strategic advisory leadership with program management excellence. You will be instrumental in fostering advisor engagement and accelerating adoption of the ConnectWealth platform, ensuring our technology transformation delivers tangible value and is embraced throughout the organization. This is a unique opportunity to drive meaningful change for thousands of advisors and their clients while orchestrating one of the industry’s most significant technology advancements, championing engagement and adoption at every stage.

Requirements

Bachelor's degree required
Minimum 6 years of experience in financial services, with deep expertise in wealth management or investment management
Demonstrated success driving advisor engagement and adoption initiatives
6+ years of proven success leading complex, cross-functional programs or PMOs, preferably in a technology or operations transformation context
Deep knowledge of program management best practices, including Agile methodologies, risk management, and change management
Strong technical acumen with experience in software development life cycle (SDLC), systems integration, and data management
Proficiency in project management tools (e.g., JIRA, MS Project) and collaboration platforms (e.g., Confluence, SharePoint)
Exceptional strategic thinking and problem-solving skills, with the ability to navigate ambiguity and drive decision-making
Highly influential communicator with the ability to engage and align stakeholders at all levels
Proven ability to lead and motivate high-performing teams in a matrixed environment
Strong business acumen and understanding of wealth management products, operations, and technology

Nice To Haves

Experience with data-driven decision making and familiarity with data analysis and visualization tools (e.g., Tableau, PowerBI)
Certified Scrum Master (CSM), SAFe Agilist (SA), or similar Agile certification
Prior experience leading PMOs for large-scale, enterprise-wide transformation programs in financial services
Demonstrated ability to innovate and drive process optimization in a fast-paced, dynamic environment

Responsibilities

Develop and execute a comprehensive advisor engagement strategy to drive platform adoption and satisfaction.
Build and nurture trusted relationships with advisors, translating their needs into actionable program priorities.
Design and implement change management initiatives that foster a culture of innovation and ensure meaningful adoption.
Lead the end-to-end execution of the ConnectWealth program, leveraging PMO frameworks to deliver on-time and on-budget across multiple product areas and cross-functional teams.
Orchestrate governance forums and Product Cabinet meetings to drive actionable decisions, accountability, and measurable outcomes.
Proactively identify, mitigate, and resolve program risks and issues to ensure sustained program health.
Manage and influence relationships across all organizational levels, from advisors to senior executives, ensuring alignment with program objectives.
Create compelling executive-level materials, presentations, and communications to facilitate informed decision-making.
Establish and maintain effective feedback mechanisms and communication channels to keep stakeholders engaged and informed.
Drive data-driven decision making through robust metrics, KPIs, and program analytics.
Champion a culture of continuous improvement by identifying opportunities to optimize processes and enhance advisor experiences.
Partner with business and technology leaders to align transformation initiatives with strategic business objectives.