Program Analyst

Healthesystems•Tampa, FL

2d•Remote

About The Position

The successful candidate will work closely with the AVP of Program Performance to develop and monitor key metrics, KPIs, benchmarks and vendor score cards to drive program performance at Healthesystems; manage the operational and tactical aspects of selected performance improvement initiatives.

Requirements

Bachelor's degree from four-year College or university; plus a minimum of five years related experience and/or training; or equivalent combination of education and experience.
Excellent judgment, organization skills, group facilitation skills, decision making, delegating and communication skills, both oral and written
Excellent interpersonal skills, with the ability work collaboratively with analysts, clinicians, senior managers and executives to drive change throughout the organization
Proficiency in MS Office Suite, status reporting, and issue/risk management.
Must possess analytical skills to evaluate, understand and interpret data from both internal and client perspective
Must be able to communicate ideas and analysis results effectively both verbally and in writing to both a technical and non-technical audience
Must possess statistical analysis and graphical data display experience
Must demonstrate a superior ability to recognize and define problems, understand business and system processes, collect data, establish facts, and draw valid conclusions
Must be able to formulate and communicate questions to gather the necessary missing information to resolve a problem.
Excellent analytical, problem solving and troubleshooting abilities
Shows Drive & Initiative
Collaboration & Teamwork
Delivers Quality Results Timely
Communicates Effectively
Job Knowledge & Skills
To facilitate working from home, and as a requirement for this role, candidates must provide their own reliable, high speed internet access with sufficient bandwidth to execute all job functions.
Company laptop will be provided.

Nice To Haves

Knowledge of workers’ compensation or healthcare related experience preferred.

Responsibilities

Develop, monitor, evaluate and report on KPIs, benchmarks and vendor score cards to drive program performance for Healthesystems and our customers.
Drive the creation and delivery of executive-level analysis, key insights and presentations while managing stakeholder expectations, escalating risks and issues appropriately.
Support sales and account management, as a program performance SME, in customer presentations and business reviews.
Evaluate, document and communicate value derived from program performance initiatives and recommend program performance improvement opportunities.
Research and understand market dynamics, as it relates to program performance.
Forecast trends and report findings to customers and to executive management, leveraging customer insight to assist in the development of strategic performance goals.