Program Advocate, Single Adult Shelter

South Middlesex Opportu • Lowell, MA

122d

About The Position

Oversee shelter operations during working hours while maintaining a safe and secure environment.

Requirements

• Minimum 2 years sobriety
• CPR and First Aid Certified
• Demonstrated sensitivity to the needs of low income.
• Excellent interpersonal skills
• Ability to respond in crisis situations.
• Knowledge of substance abuse and mental illness preferred.
• Basic computer skills to maintain training as assigned.

Responsibilities

• Be alert to shelter surroundings and be responsive to any issues that occur during each shift.
• Maintain the safety of clients and staff during each shift.
• Check with other staff and read log for information pertinent to previous shift.
• Maintain appropriate logs and files for each shift.
• Report problems and rule infraction to Program Director through written log. Report emergencies immediately to appropriate supervisor.
• Attend regular staff meetings and participate in appropriate training.
• Treat each guest with dignity and respect, maintain guest confidentiality and establish appropriate boundaries with clients.
• Ensure rounds are done every 15 minutes.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Attend & participate in team meetings as requested and communicate effectively with clients and staff in other areas.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
• Other duties as assigned.

Benefits

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
• Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
• Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
• 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
• Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 501-1,000 employees