Program Advocate, Family Emergency Shelter
About The Position
Summary: As a member of the Family Shelter staff team, provide coverage on weekend days/eves. Responsible for overall functioning of the shelter during shift. Monitor the adherence of the shelter rules and routines by residents; ensure security and safety of the shelter. Why Work for SMOC? Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees. Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees. 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees. Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability. Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
Requirements
- Minimum High School Diploma or GED
- Sensitivity to low-income families of diverse backgrounds
- Ability to work independently
- Good oral and written communications skills
- Must have valid driver’s license and reliable transportation
Nice To Haves
- Bilingual strongly preferred
Responsibilities
- Be responsible for the safety and security of the shelter.
- Respond calmly and effectively in emergency situations.
- Monitor chores, curfews and household rules and routines.
- Set limits, de-escalate disruptive situations and give warnings as needed.
- Written communication in the logs at the end of each shift.
- Offer support to residents.
- Attend all staff meetings, group trainings and supervisions as needed.
- Accept donations and oversee volunteer activities.
- Uphold confidentiality.
- Answer telephone and door.
- Manage clothing and household donations.
- Maintain housekeeping supplies.
- Communicate with maintenance team.
- Complete minor housekeeping as needed. Clean and prepare rooms for new families.
- Complete daily staff log notes.
- Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
- Communicate effectively with clients and staff.
- Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
- Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
- Other duties as assigned.
Benefits
- Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, and 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
- Employer-paid Life Insurance & AD&D and Long-Term Disability for full-time employees.
- Comprehensive Benefits Package including Medical Plans through Mass General Brigham with an HRA Employer cost-sharing program, Dental Plans with Orthodontic Coverage, and EyeMed Vision Insurance available to full-time employees.
- 403(B) Retirement Plan with a company match starting on day one for all full-time and part-time employees.
- Additional voluntary benefits including; Term and Whole Life Insurance, Accident Insurance, Critical Illness, Hospital indemnity, and Short-Term Disability.
- Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
