Program Advisor (High school exchange program)

Education First • Denver, CO

82d • $54,000 - $59,000

About The Position

EF High School Exchange Year sponsors international high school students who spend a semester or academic year living with volunteer host families across the United States. In order to provide exceptional support for these students, we seek to hire a Program Advisor with a track record of proven success in the education sector, volunteer management, teenage mentorship, customer service or other related field. Our international teenage students experience a true cultural exchange as they leave behind the familiarity of their home country, culture, and language, and immerse themselves in the local lifestyles of their host community. Imagine being a 16-year-old foreign student who has grown up living in a big city and is now on an exchange year living in a small town in the Midwest. What challenges might you encounter as you settle into a new community at the start of a new school year? How do you adjust to the expectations of your new host family? How do you manage homesickness and culture shock? Who do you turn to for guidance and support? The Program Advisor is a resource, mentor, and coach who is there to help with all challenges our teenage students face.

Requirements

• Bachelor's degree or commensurate experience.
• 3+ years of previous experience in related field.
• Ability to travel 2-4 times per year.
• Ability to work a flexible shift.
• Commitment to ensuring student safety and wellbeing.
• Relationship building, conflict resolution and mediation skills.
• Ability to communicate diplomatically with diverse program participants.
• Desire to find innovative ways to connect with and coach all program participants to success.
• Ability to make and implement difficult decisions and compromises while prioritizing competing projects and issues.
• Attention to detail and strong writing skills.
• Strong work-ethic, personal accountability, ability to work well both individually and in a team environment.
• Experience working with diverse cultures and backgrounds a plus.

Responsibilities

• Support participants through the predictable and unexpected challenges of being part of exchange.
• Partner with a team of local coordinators to support high school exchange students.
• Communicate with volunteer host families and colleagues in recruitment offices abroad.
• Monitor student safety and wellbeing in-line with industry standards set forth by the US Department of State.
• Oversee projects aimed to enhance program quality.
• Join a team of responders to a 24/7 emergency support line.

Benefits

• Commitment to professional growth: robust monthly calendar of trainings and workshops.
• Starting salary range of $54,000 - $59,000.
• Four weeks paid vacation your first year, ten paid holidays, and two floating holidays.
• Exciting business travel opportunities.
• 25% company match on your 401(k) contributions.
• Market-leading medical, dental and vision coverage, along with options for life and disability insurance, legal and pet insurance.
• Dependent care, healthcare and commuter Flex Spending Accounts (FSAs).
• Access to fertility care and family-building support.
• Wellness benefits including a yearly fitness reimbursement.
• Frequent social and learning events, including access to our employee-run resource groups.
• Robust Employee Assistance Program.
• Tenure-based sabbatical eligibility.
• EF Product Discounts (discounts on travel, international language schools, Au Pair program and more).
• Discounts at local venues and businesses.
• Amazing offices designed to match the caliber of the people who work there, plus the flexibility of working from home one day a week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Educational Services
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees