Program Advisor (Call Center Agent)

Unleashed Brands • Bedford, TX

14h • Remote

About The Position

Join Our Team as a Program Advisor (Call Center Rep) and Unleash Your Sales Potential! Are you an energetic, flexible team player with a positive attitude and willingness to go beyond the scope of the job to help your team meet its objectives? Are you looking for a company where you can grow and develop your career while building a skillset that will last a lifetime? Sylvan Learning has been motivating and inspiring students since 1979 and today has over 710 locations plans to expand even more, we’re looking for energetic and motivated Program Advisors. Are you passionate about helping kids reach their full potential? Do you thrive in a fast-paced, goal-driven environment where you can make a meaningful impact every day? Join us at Unleashed Brands as a Program Advisor representing the Sylvan Learning brand. In this role, you'll serve as a trusted first point of contact for families interested in Sylvan’s proven tutoring services. You'll build connections, listen to parents' concerns, match their needs with the right Sylvan programs—and ultimately inspire them to take the first step by booking an appointment. Why Join Unleashed Brands? Unleashed Brands is a fast-growing, family-focused company that helps kids learn, play, and grow through our portfolio of leading brands—including Sylvan Learning, Urban Air Adventure Park, and more. We believe in creating opportunities for families—and our team members—to thrive. Unleashed Brands was founded to curate and grow a portfolio of the most innovative and profitable brands that help kids learn, play and grow. Over the last 10 years, the team at Unleashed Brands has built a proven platform and know-how for scaling businesses focused on serving families. Its mission is to impact the lives of every kid by providing fun, engaging and inspiring experiences that help them become who they are destined to be. Unleashed Brands has more than 1,300 locations open and in development with plans to open more than 100+ new units annually over the next 5 years. For more information, please visit www.unleashedbrands.com. Unleashed Brands is headquartered in the Dallas/Fort Worth Metroplex.

Requirements

• A deep personal commitment to education and continuous learning.
• A strong motivation to surpass sales targets and assist families in making informed decisions.
• A welcoming, energetic, and confident demeanor during phone interactions.
• Excellent verbal and written communication skills.
• The capability to multitask, manage time efficiently, and work independently.

Nice To Haves

• Experience in sales, customer service, or a call center environment is an advantage.
• Availability during evenings, weekends, and some holidays is preferred.

Responsibilities

• Answer inbound calls and respond to web inquiries from prospective Sylvan customers
• Build trust with parents by understanding their child’s educational needs
• Recommend appropriate Sylvan programs with confidence and enthusiasm
• Book initial consultations or assessments at local Sylvan centers
• Follow up with leads to ensure a high conversion rate and strong customer satisfaction
• Represent the Sylvan brand with professionalism, empathy, and energy

Benefits

• Base pay + Uncapped Commission for every appointment booked
• Flexible scheduling with a variety of weekday, evening, and weekend shifts
• Ongoing training and career development opportunities
• 401k on the 1st of the month following 30 days employment
• Comprehensive benefit plan to include medical, dental and vision benefits for full-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed