Program Administrator

Element Care•Lowell, MA

15h

About The Position

The Program Administrator under the direction of the Director of Center Operations and/or Center Manager manages the activities of the PACE program which includes the daily operations, quality, customer service, service delivery and cost management along with serving in an oversight capacity of a site for coverage. Position also ensures compliance with established state, federal, and organizational regulations.

Requirements

Bachelor’s degree in health care administration or a related field preferred.
Minimum of 1 year of experience with leading staff.
Minimum of 1 year of experience working with a geriatric population.
Knowledge of operations management.
Demonstrated leadership and motivation skills.
Ability to initiate and drive changes; demonstrated results-driven approach.
Demonstrated knowledge of quality improvement, clinical care delivery processes, staffing and budgeting.
Demonstrated interpersonal communication skills.

Nice To Haves

COVID vaccinated preferred.

Responsibilities

Oversees the day to day standards, fills in for staffing ratios, assists with scheduling, assists in fiscal management and quality improvement.
Ensures compliance with federal, state and local regulatory requirements.
Monitors the quality of service and utilization of standards.
Assists in development and implementations of quality improvement plans.
Ensures staff provides the highest quality of care and services.
Investigates and resolves concerns regarding care and services.
Assists in tracking the timeliness of completion of service requests, falls, significant events, grievances and care plans.
Oversite of the following specialty areas: PACE Operations – Ensures all PACE requirements are met in terms of care planning, service delivery, grievances, appeals and other areas. Assists in overseeing customer service excellence especially with the Department Specialists/Receptionists. Works with the Center Manager in providing a robust food delivery service in a efficient and cost effective manner and in enhanced customer satisfaction experience. Provides coverage for Center Manager in their absence as needed.
Ability to pass a ServSafe Food Protection Manager program and Allergen certificate.
Frequent local travel amongst all Element Care centers.
Performs other duties as required.