Program Administrator - Crisis Outreach Services

COLLIN COUNTY MENTAL HEALTH RETARDATION CENTER•McKinney, TX

2d•Onsite

About The Position

The Program Administrator of Crisis Outreach Services is responsible for providing management and oversight of crisis programming including Mobile Crisis Outreach Team (MCOT), Youth Crisis Outreach Team (YCOT), Access and Diversion, Continuity of Care, the Crisis Center and the crisis hotline. The Program Administrator works closely with utilization management to ensure appropriate assessment, authorization, and utilization of private psychiatric bed (PPB) funding and contracted psychiatric bed (CPB)/rapid crisis stabilization bed (RCSB). This position is responsible for development and management of multiple contracts and budgets, oversees performance metrics, and adjusts programming and staffing based on data trends, outcome measures, and as contracting and community needs arise and/or evolve. Develops and presents reporting of outcomes, as well as provides feedback for opportunities of improvement to Executive Leadership. Other duties as assigned to best fit crisis services as needed. Expectations include timely and thorough documentation, time management and organizations skills, active collaboration with community partners, and strong teamwork abilities. Crisis Services operate 24/7. This position may require working in environments with intensive crisis situations, emergency services, and long or irregular work hours. In the event of unforeseen circumstances that require the use of Paid Time off, employees are expected to notify their supervisor within 4 hours of their regularly scheduled work time. If Bilingual and receiving stipend, employee will be available to translate for other staff as needed and will utilize approved language in the provision of services as needed.

Requirements

Master’s degree and licensed as Texas as LPC, LMFT, LCSW, or licensed Psychologist as required for credential of Licensed Practitioner of the Healing Art (LPHA) required.
Must have reliable transportation and valid driver’s license.
Comprehensive knowledge and understanding of Info Item V standards, UM Guidelines related to community mental health, and Texas Administrative Code required
Comprehensive knowledge of mental health diagnoses, treatment, crisis procedures, psychotropic medications, and clinical processes.
Skilled at working with a variety of staff to develop efficient and effective systems for providing quality services and the appropriate training to implement and monitor these processes.
Able to communicate effectively verbally and in writing
Able to delegate tasks appropriately amongst team members for operational excellence.
Able to exercise constant flexibility and adaptability to accommodate the inherent nature of the behavioral health crisis response as it relates to all aspects of service provision
Able understand and synthesize a wide range of information
Knowledge of computer technology and systems
Ability to develop reports and other forms of communication for a variety of audiences and purposes.
Able to deal with individuals and families in a compassionate and professional manner in order to reduce crisis episodes and link to appropriate ongoing treatment.
Skilled at public speaking, developing presentations, and working collaboratively with community stakeholders.
Must have knowledge of cultural differences and ability to work with individuals from different cultural backgrounds.

Nice To Haves

Previous Crisis experience preferred.
English/Spanish bilingual preferred.

Responsibilities

Responsible for supervision of workforce at various professional levels including screening and hiring of staff, performance evaluations, and oversight of training, compliance, and competencies of program staff.
The Program Administrator will maintain quality assurance initiatives that include review of records, development and revision of procedures and protocols, and training standards to promote positive outcomes for individuals served.
Establishes effective coordination across behavioral health programs, providers, and community resources to ensure services are delivered with person centered, trauma informed and least restrictive mindset.
This position serves as a key role in community education and collaboration providing presentations/public speaking engagements, maintains good working relationships with law enforcement, hospitals, and community advocacy organizations, and seeks stakeholder feedback to ensure community crisis response needs are met.
The dashboards for all the programs overseen must be completed by the fifth of every month.
Ensures documentation is completed timely for all crisis services.
Runs and reviews reports to ensure crisis performance measures are compliant state requirements.
Attends monthly team meetings.
90% of full chart reviews score an 80 or higher and ensure the employees are meeting the target.
ICW waitlist is coordinated, maintained, and updated regularly per the contract and TAC.