Professional Tools Service Center Receiver

Emerson•Rockford, IL

About The Position

Expected to perform all the activities on the Factory Service Center Shipping & Receiving Team. Receives and ships all customer tools into and out of the Factory Service Center. Receives all customer returns and accurately enters customer and product information into various business platforms including JDEdwards, 360 Insight, or any other required business platform. Moves material to different locations in the building(s), utilizing various forms of material handling equipment including forklifts, hand trucks, two-wheel dollies or transfer truck. Evaluates customer returns for warranty, credit or repair as determined by company and department policies. Receives and ships all customer tools into and out of the Factory Service Center. In This Role, Your Responsibilities Will Be: Receive tools sent to the factory service center from customers requesting a tool repair evaluation. Receive tools sent to the stock returns area from distributors requesting a credit. Receive parts shipments from DCs and suppliers, and all misc. packages that are sent to the factory service center. Put away parts into correct inventory locations. Package/box, label, and ship tools to customers and distributors accurately. Process/record all transactions in JDE, 360 Insight. Help walk-in customers with tool receipts and basic questions about the repair process. Identify the specific tool model on incoming receipts using variety of factors like serial number, product catalog, and general knowledge of product line. Evaluate condition of packaging and tool returned for stock credit. Make determination on whether the distributor should be given credit using a variety of factors such as condition of tool, serial number, sales order number, purchase order number. Determine whether the tool can be salvaged through repair or if the tool should be scrapped. Must have a good working or developing understanding of the entire product line. Good understanding of the various packaging sizes and understand limits of when the standard package can be substituted for another size. Supports receiving team at service desk counter, and interacts with customers in taking orders and providing feedback on the lead time in person. Receives tools for repair and customer returns at the standard daily and weekly pace set by the service center supervisor and management, without needing significant help from others. Information about tool received for repair that is entered into 360 with errors is relatively low and occurs within an acceptable amount of tolerance for the amount of training and experience with the product line. Parts and tools are put away into the correct inventory locations and errors are relatively low.. Who You Are: You stay aligned with your goals and stay productive. You prepare content for communication that is impactful. You build the customer relationships. You find ways to manage stress and pressure. You define issues and can map out a process.

Requirements

1 year manufacturing or warehouse experience
1 year troubleshooting experience.
Ability to interface with customers in person or via email communications.
Ability to obtain a forklift license.
Good oral and written communication skills.
Working knowledge of computer applications.
Legal authorization to work in the United States - Sponsorship will not be provided for this position.

Nice To Haves

3 years manufacturing experience, preferably in shipping/receiving/warehousing.
1-3 years customer facing experience.
Forklift License

Responsibilities

Receive tools sent to the factory service center from customers requesting a tool repair evaluation.
Receive tools sent to the stock returns area from distributors requesting a credit.
Receive parts shipments from DCs and suppliers, and all misc. packages that are sent to the factory service center.
Put away parts into correct inventory locations.
Package/box, label, and ship tools to customers and distributors accurately.
Process/record all transactions in JDE, 360 Insight.
Help walk-in customers with tool receipts and basic questions about the repair process.
Identify the specific tool model on incoming receipts using variety of factors like serial number, product catalog, and general knowledge of product line.
Evaluate condition of packaging and tool returned for stock credit.
Make determination on whether the distributor should be given credit using a variety of factors such as condition of tool, serial number, sales order number, purchase order number.
Determine whether the tool can be salvaged through repair or if the tool should be scrapped.
Must have a good working or developing understanding of the entire product line.
Good understanding of the various packaging sizes and understand limits of when the standard package can be substituted for another size.
Supports receiving team at service desk counter, and interacts with customers in taking orders and providing feedback on the lead time in person.
Receives tools for repair and customer returns at the standard daily and weekly pace set by the service center supervisor and management, without needing significant help from others.
Information about tool received for repair that is entered into 360 with errors is relatively low and occurs within an acceptable amount of tolerance for the amount of training and experience with the product line.
Parts and tools are put away into the correct inventory locations and errors are relatively low.

Benefits

We provide a variety of medical insurance plans, with dental and vision coverage, Employee Assistance Program, 401(k), tuition reimbursement, employee resource groups, recognition, and much more.
Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

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