Professional Standards Specialist - Public Safety Communications

Weld County Government

1d•$36 - $47

About The Position

The Professional Standards Specialist is a highly organized, detail oriented, and motivated professional who is passionate about excellence and standardization in the delivery of emergency services. The Professional Standards Specialist is responsible for managing the agency's accreditations and accreditation processes including oversight of the agency's written directives. In addition, they are responsible for aggregating and reporting on a variety of statistical data and conducting a variety of internal reviews to ensure we are delivering the highest level of customer service and care to our citizens and user agencies.

Requirements

High School Diploma/GED or equivalent.
2 years Experience researching, organizing, preparing, and coordinating a wide range of projects, reports, and documents, within a public safety agency.
Strong knowledge of modern public safety communications principles, procedures, techniques, and equipment.
Internal candidates must have a minimum of a “satisfactory” rating in every category of most recent performance evaluation.
Superior attention to detail, proof-reading, and editing skills.
Superior organization and time management skills with the proven ability to manage multiple priorities and meet deadlines.
Superior written and spoken communication skills.
High emotional intelligence and excellent interpersonal skills with the ability to establish rapport and build strong professional relationships.
Ability to acquire knowledge and skill independently without the benefit of formal instruction.
High emotional intelligence and excellent interpersonal skills with the ability to establish rapport and build strong professional relationships.
Ability to acquire knowledge and skill independently without the benefit of formal instruction.
Ability to work independently and follow through on assignments with minimal guidance.
Proficient with all MS Office applications.
Candidate must pass a background check and substance abuse screening prior to employment start date.
DL NUMBER - Driver License, Valid and in State Candidate must possess a driver’s license by the employment start date and maintain a valid license for the duration of employment.
Required Pre-employment substance screening is required for this position.
Must pass criminal background check prior to employment start date.
Employment is contingent upon successfully passing the screening process in accordance to Weld County Government policy.

Nice To Haves

1 year One or more years of experience managing the accreditation process.

Responsibilities

Directive Management - 25%
Develops a template for agency directives to consistently create documents that meet all standards on language, style, structure, and format, and meet any legal requirements.
Analyzes operational processes to determine documentation requirements.
Gathers information through research, collaboration with cross functional teams and interviews with subject matter experts to write all agency directives.
Updates, edits, and improves all existing directives.
Determines if directives are aligned with goals and objectives.
Develops and implements an approval and publication process.
Implements and maintains a standard directive review schedule.
Stays abreast of operational changes and update directives to reflect current processes.
Performs regular assessments on the effectiveness of the documents produced.
Ensures directives continually meet accreditation standards.
Accreditation Management - 25%
Researches and recommends accreditations that will benefit the organization.
Ensures executive staff has comprehensive information to make decision regarding accreditation.
Acts as a liaison on all matters pertaining to accreditation and interpret accreditation standards for agency staff.
Creates and maintains files for compliance with accreditation processes.
Stays abreast of changes in accreditation standards, operations, reporting requirements, and other issues which may affect the continuing accredited status of the agency.
Ensures all aspects of the accreditation maintenance process are completed, including time sensitive standards, periodic inspection reports, reviews, and updates.
Coordinates agency personnel, activities, records, and systems with regards to maintaining accreditation standards, including the establishment of proper documentation demonstrating accreditation compliance and assisting with on-site inspections.
Acts as liaison for emergency service agencies on the portions of their agency accreditations related to Public Safety Communications.
Statistics and Reporting - 25%
Gathers statistical data according to prescribed processes.
Aggregates statistical data for analysis by leadership.
Enters data into various systems for tracking and dissemination.
Uses statistical data to draft the monthly staff performance reports.
Gathers data and prepare monthly and annual reports for stakeholders.
Call Review - 25%
Conducts incident investigations when requested.
Conducts after action reviews for high-risk incidents.
Conducts quality assurance reviews as part of the change management process.
Conducts performance reviews to support the organization’s Key Performance Indicators.
Conducts protocol reviews as needed.
Required for All Jobs
Performs other duties as assigned
Complies with all policies and standards