Professional Standards Manager

San Diego Metropolitan Transit System (MTS) • San Diego, CA

9d

About The Position

The Professional Standards Manager is a management-level position within the
Transit Security and Passenger Safety Department. This position will be
responsible for the review of any significant and/or critical incidents and
events for the purpose of determining risk factors and identifying policy,
procedure, and training issues. The Professional Standards Manager will monitor,
assign, and investigate field incidents, alleged personnel misconduct, claims
for damages against the MTS Transit Security and Passenger Safety Department, as
well as any other incidents, as assigned by the Director or Deputy Director.

The Professional Standards Manager will also conduct comprehensive quality
assurance audits, as assigned or requested, to ensure adequacy of internal
department controls, compliance with applicable rules, regulations and laws, and
appropriate use of department resources.

Requirements

• Knowledge of or ability to learn MTS policies and regulations
• Ability to read, understand and apply MTS policies, regulations and union labor contracts
• Ability to write letters, memoranda and reports using clear, concise and grammatically correct English
• Ability to speak clearly, distinctly and effectively in person-to-person or small group situations using tact and diplomacy
• Ability to coordinate and initiate actions necessary to implement decisions and delegate responsibilities to appropriate personnel
• Ability to establish and maintain priorities in order to complete assignments by deadlines without detailed instructions
• Skill in verifying the accuracy and completeness of forms and reports
• Knowledge of Microsoft Word and Excel and the ability to learn and use other software that MTS might have or acquire
• Strong organizational skills
• Ability to work effectively with other divisions within MTS
• Strong problem solving sills
• Strong presentation skills
• Ability to maintain strict confidentiality
• Knowledge of law enforcement investigative procedures
• Applicable knowledge of Federal, State, County and Municipal laws that apply to transit
• Criminal investigative procedures
• Administrative investigative procedures
• Training techniques and philosophies
• Use of force standards
• Possess a bachelor’s degree from an accredited college or university
• Possess at least five years of law enforcement or public safety experience, two years of law enforcement or public safety investigative experience (prior experience as an Internal Affairs Investigator is preferred), and one year of law enforcement or public safety supervisory experience
• Requisite knowledge, skills and experience may be substituted for the degree requirement
• Must possess and maintain a valid California driver’s license
• Must satisfactorily pass all applicable examinations including, but not limited to, a pre-employment physical, drug screen and background check

Responsibilities

• Responds to critical incidents as necessary for risk and liability assessment.
• Conducts administrative reviews of critical incidents and coordinates the briefing of these critical incidents with senior management staff.
• Monitors and/or reviews use of force incidents, at-fault collisions, misconduct cases revealing policy/training issues, any incident likely to lead to complaints, claims, adverse media coverage, policy, procedure, or training review, possible worker’s compensation fraud, or any event or incident as assigned.
• Maintains functional supervision of all Customer Relationship Management (CRM) complaints and inquiries for damages against the department, which involve department members.
• Prepares appropriate investigative reports.
• Conducts annual reviews of the department’s Standard Operating Procedures (SOP) manual.
• Performs quality assurance reviews and prepares reports articulating their findings and recommendations with regard to the adequacy of internal departmental controls that are used to assist management in accomplishing department objectives and goals.
• Recommends disciplinary action based on incident review.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees