Professional Services Technician - Water Treatment

Ecowater Systems • Torrance, CA

268d • $20 - $31 • Onsite

About The Position

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you'll be doing things that matter, leading at every level, and winning a better way. We're committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone's empowered to be their best. The EcoWater Systems Pro Services Team is responsible for providing multi-channel (phone, email, chat) technical services and support for residential water treatment systems. This team supports our dealer, wholesale and retail channels. A Pro Services Support Technician assists installers, servicers and end customers with product sizing, quotes and troubleshooting water softeners, filters, and reverse osmosis systems. The Pro Service Support Technician has a broad and in-depth knowledge of problem water and problem water solutions.

Requirements

• 2+ years water treatment installation and servicing experience preferred or
• 2+ years technical support for in home services (HVAC, Plumbing, Electrical etc.)
• WQA Certification strongly preferred but not required.
• Ability to prioritize and solve problems
• Customer focus - ensures customer satisfaction
• Communication - shares information in an engaging, timely, proficient, and effective way.
• Achievement driver - uses hard work and drive to accomplish quality outcomes; results oriented.
• Strong computer skills.

Responsibilities

• Provide remote (phone, email, chat) technical support and troubleshooting, system sizing, product quotes/pricing, and solutions to common problem water issues.
• Assist in troubleshooting Wi-fi connected systems.
• Track and alert and assist quality control of issues being reported from customers, dealers, and wholesalers.
• Assist quality control and product development with NEW products being developed. Troubleshoot, report, and follow up on any product concerns.
• Provide support for new technicians and customer service representatives.
• Assist in developing knowledge articles related to product support issues and resolutions.

Benefits

• medical
• dental
• vision
• 401k matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing