Professional Services Specialist

TEKsystems

2d•$20 - $20•Remote

About The Position

The Partner Services Specialist I is responsible for providing administrative support to our Partners, Directors and Managers. Additionally, this role works independently to consistently provide daily assistance to the Professional Services Teams in the Partner Services Division. This is an important role that ensures business growth and requires a team player attitude with an outgoing and positive demeanor and maintaining close collaboration with Supervisor

Requirements

High School Diploma or equivalent or 1-2 years in an administrative business professional environment
Detail-oriented and resourceful, with strong critical thinking and problem-solving abilities.
Required ability to professionally communicate via email ensuring grammatically correct correspondence and strong verbal communication ensuring articulation
Ability to multitask efficiently
Demonstrate a strong working knowledge of company business policies
Intermediate Knowledge in Microsoft Office Suite (Outlook, Teams, Word, Excel)
data entry
customer support
admin support
Insurance
Consumer Lines
policy coverage

Responsibilities

Ensure timely processing of membership enrollments and payments
Timely responses to all agent inquiries via phone or email
Accurate data entry duties as assigned
Reviewing and Approving Agent Commissions alongside Level III team member or Professional Services Supervisor
Process agent onboarding and off-boarding
Maintain all spreadsheets – Agent list, cancellations and postings
Identify and escalate issues to higher level team members for resolution and collaborate for effective problem solving
Maintain effective communication with sales agents via phone or email
Engage in training activities to expand skills and knowledge
Perform other duties as assigned to support departmental and organizational goals