Professional Services Principal (Telematics and/or Insurtech)

SambaSafety

28d

About The Position

The Solutions Delivery Principal combines deep technical knowledge with a passion for customer success. As a Solutions Principal at SambaSafety, you are the trusted advisor and champion for customer success by ensuring every discussion, feature, and workflow starts with the customer at the core. Your role bridges business and technology—making complex solutions understandable for executives while enabling technical teams to deliver with confidence.

Requirements

8+ years in a customer facing role delivering business outcomes with SaaS technology.
Proven ability to deliver dynamic presentations and lead discussions across diverse settings, from intimate workshops to high-profile industry events.
Technical thought leadership—helping others see the value in complex technologies.
Proficiency in software integrations leveraging APIs; using tools such as Postman, SoapUI, and cURL.
Strong SQL skills; experience with relational stores (e.g., PostgreSQL/MSSQL) and analytics tooling (e.g., Redash, Snowflake).
Track record of partnering directly with customer stakeholders and developers; excellent written and verbal communication.
Comfort working across cross-functional teams; proactive problem-solving and ownership.

Nice To Haves

Programming experience (e.g., Java/Spring Boot, Python, JavaScript).
Experience with iPaaS/integration platforms (e.g., Boomi, MuleSoft, Jitterbit) and orchestration (e.g., Airflow).
Familiarity with IDE/editor tooling and CI/CD pipelines (e.g., Bitbucket).
Industry exposure to insurance or telematics.
Familiarity with Generative AI tools (e.g. Copilot, Gemini, or ChatGPT)

Responsibilities

Lead solution design conversations that balance technical feasibility with customer outcomes.
Engage deeply with customer engineering teams to understand their goals and constraints; guide integration decisions that balance best practices with business outcomes.
Shape the technical roadmap with customer success in mind, ensuring patterns and documentation (ADRs, diagrams) simplify adoption and reduce friction.
Create and maintain technical documentation for internal and external audiences; enable consistent outcomes.
Partner across teams as the customer advocate, translating business objectives into actionable plans and ensuring alignment from kickoff to delivery.
Proactively identify and resolve issues, communicating transparently with customers and internal stakeholders to maintain trust and momentum.
Define quality standards that protect customer experience, ensuring observability and reliability throughout the delivery lifecycle.
Present recommendations in a way that resonates with diverse audiences, fostering understanding, alignment, and confidence in the proposed solutions.