Professional Services – Partner Manager

Thales • Plantation, FL

25d • Hybrid

About The Position

Decisive technology for decisive moments: The people you rely on to safeguard your privacy rely on Thales to protect the cloud, data, and software. When it comes to data security, organizations are faced with an increasing amount of decisive moments. Whether the moment is building an encryption strategy, licensing software, trusted access to the cloud, or meeting compliance mandates – you can rely on Thales to secure your digital transformation. At Thales Cyber Security Products (CSP), we provide security for a world powered by the cloud, data, and software. We are seeking an experienced and motivated Professional Services Partner Program and Project Manager to join our team. In this role, you will be responsible for developing and managing our partner program, focusing on professional services partnerships. You will collaborate with cross-functional teams to drive partner engagement, ensure successful program implementation, and foster strong relationships with our professional services partners. As a project manager you will ensure the delivery of customer projects by coordinating the efforts of experts, controlling scope, planning and quality and monitoring projects profitability. Special Position Requirements Travel: Ability to travel (domestic and international) up to 20% of the time.

Requirements

• A minimum of 8 years prior related work experience in professional services, ideally IT security.
• Extensive demonstrable relevant experience in professional services, pre-sales or customer support operations
• 5+ years of project management experience with minimum 3 years of managing IT digital security projects with budget>500k€
• Proven experience of systems integration and/or implementation
• Proven solutions delivery experience in large enterprises
• Bachelor's degree in Business, Marketing, or a related field; Master's degree is a plus.
• Strong understanding of partner ecosystems, channel dynamics, and the professional services landscape.
• Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels.
• Strategic thinker with the ability to develop and execute partner program strategies aligned with business objectives.
• Results-oriented mindset with a track record of achieving and exceeding program goals.
• Analytical skills to assess program performance, identify trends, and recommend improvements.
• Strong project management and organizational skills, capable of handling multiple priorities.
• Proficiency in CRM and partner management tools; familiarity with Salesforce is a plus.
• Willingness to travel as needed to engage with partners and attend industry events.

Nice To Haves

• PMP certification is a plus.
• The ability to lead multiple project management teams within the scope of a Program
• The ability to identify key positive and negative factors relating to the performance of a Program in a dynamic and multi-cultural environment and to use leadership skills to intervene to ensure positive outcomes.
• Excellent, professional program management skills.
• The ability to provide program performance information to Business Leaders in accordance with the performance of multiple projects.
• Excellent negotiation skills with the ability to deal with customers, partners, suppliers, sales and finance (stakeholder management skills).
• Strong interpersonal and verbal communication skills with written presentation and report writing skills.
• Analytical skills aligned with the need to carry out detailed investigation of cost variance(s)
• Commercial, financial and business acumen.
• A positive attitude combined with excellent interpersonal and motivational skills.
• An ability to successfully lead teams during change.
• The ability to adapt personal style of management and communication to achieve the desired results from interactions with team members and stakeholders.

Responsibilities

• Develop, implement, and manage the professional services partner program strategy to drive mutual growth and success.
• Identify and onboard strategic professional services partners that align with our business objectives and deliver exceptional value to our clients.
• Collaborate with internal teams to define partner program requirements, benefits, and performance metrics.
• Build and maintain strong relationships with professional services partners, serving as the main point of contact for program-related inquiries and support.
• Monitor and measure partner program performance, analyzing key metrics and providing regular reports to leadership.
• Lead the development of partner training and enablement programs, ensuring partners have the necessary resources to effectively represent and implement our solutions.
• Work closely with partners to understand their business goals and align them with our offerings, fostering a collaborative approach to achieving shared success.
• Stay up-to-date with industry trends, competitive landscape, and partner ecosystem developments to identify new opportunities and ensure our partner program remains competitive.
• Resolve partner-related issues and conflicts in a timely and effective manner, maintaining a high level of partner satisfaction.
• Travel as necessary to meet with partners, attend industry events, and facilitate partner training sessions.
• Collaborate with clients to define project scope, objectives, and deliverables.
• Develop detailed project plans, including tasks, timelines, resources, and budget requirements.
• Conduct thorough project kick-off meetings to align stakeholders and team members.
• Assemble project teams, assigning roles and responsibilities to ensure optimal resource utilization.
• Provide clear direction and guidance to team members throughout the project lifecycle.
• Monitor project progress, tracking tasks, milestones, and timelines to ensure adherence to the project plan.
• Proactively identify potential risks and issues, developing mitigation strategies to maintain project success.
• Address changes in project scope, schedule, or resources and communicate their impact to stakeholders.
• Maintain regular communication with clients, providing status updates, addressing concerns, and managing expectations.
• Act as the main point of contact for clients, fostering strong relationships and understanding their needs.
• Ensure project deliverables meet quality standards and client requirements.
• Monitor project budgets, expenses, and resource utilization, ensuring adherence to financial targets.
• Conduct post-project evaluations to assess project success, identifying lessons learned and areas for improvement.
• Create and deliver project closure reports, summarizing achievements, challenges, and recommendations.

Benefits

• Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following: Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
• Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
• Company paid holidays and Paid Time Off
• Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level