Professional Services Operations Analyst

List Engage • Framingham, MA

1d

About The Position

We are seeking a Professional Services Operations Analyst to support both delivery analytics and day-to-day operational needs within a professional services organization. This role splits time between reporting and analysis, and hands-on operational support such as data maintenance, contributions for new business proposals, and compliance follow-ups. The ideal candidate has foundational experience, strong Excel and/or Google Sheets skills, and a desire to learn, grow, and take on increasing responsibility as the business evolves.

Requirements

• ~2 years of experience in operations, analytics, or a professional services environment
• Proficiency in Microsoft Excel and/or Google Sheets (formulas, pivot tables, analysis)
• Basic understanding of the professional services delivery and project-based business model
• Experience with Salesforce for reporting, data entry, or operational support (a plus)
• Ability to work independently while knowing when to ask questions or escalate issues
• Strong attention to detail, organizational skills, and analytical mindset

Nice To Haves

• Comfort working across Delivery, Sales, and Finance teams
• Curiosity and willingness to learn new tools, processes, and business concepts
• Proactive, dependable, and improvement-oriented approach
• Quick learner ready to make a difference in a growing business environment

Responsibilities

• Use Salesforce and other data-driven platforms to build and maintain reports and dashboards
• Support recurring reporting on project status, delivery metrics, and operational KPIs
• Analyze delivery performance such as utilization, capacity, and project health
• Identify trends, risks, and improvement opportunities
• Perform administrative data inputs and updates in Salesforce and related systems
• Track and follow up on compliance-related tasks (e.g., project setup, time entry, documentation)
• Support delivery and operations teams with day-to-day coordination and data accuracy
• Help standardize and improve operational processes and workflows

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed