Professional Services Operations Analyst

Zoom

20h • Remote

About The Position

What you can expect You will drive operational excellence across our Professional Services organization by optimizing tools, processes, and enablement programs. You will coordinate cross-functional initiatives and create documentation that empowers sales and delivery teams. You will deliver measurable improvements in efficiency, quality, and team performance. About the Team We enable Professional Services to deliver exceptional client outcomes through streamlined operations and effective tooling. Our team collaborates across sales, delivery, and product functions to remove friction and scale best practices. We exist to make our consultants and account teams more effective every day.

Requirements

• Demonstrate dynamic writing skills with ability to create clear process documentation and training materials
• Manage multiple initiatives simultaneously while maintaining quality and meeting deadlines
• Learn and administer business tools and platforms with technical confidence
• Communicate effectively with cross-functional teams and present to diverse audiences
• Work independently with minimal supervision while proactively identifying operational needs
• Hold a Bachelor's in Business, Operations, Communications, or related field, or equivalent practical experience
• Have experience in SaaS or Professional Services environments

Responsibilities

• Driving documentation and enablement strategy: Create, maintain, and update process documentation, SOPs, training materials, and sales enablement content across platforms (Seismic, internal hubs)
• Administering Tool & System Management: Optimize internal platforms (Salesforce, Smartsheet, Zoom Docs, InspirePlanner, AppSheet, Ironclad); identify automation opportunities and deliver tool training
• Cross-Functional Project Coordination: Lead operational initiatives including process improvements, partner programs, and system enhancements with stakeholder alignment
• Supporting New Product & Release Support: Documentation and enablement for product launches, service introductions, and communicate process/tool updates via release notes
• Developing Change Management & Training Delivery: Develop training content (guides, videos, tutorials) and support rollout of new processes and methodologies
• Tracking Analytics & Continuous Improvement:tracks operational metrics, analyze delivery efficiency and tool adoption data, and recommend process improvements
• Maintaining Sales & Delivery Process Support: Maintain current resources for sales teams and document delivery standards, project phases, and best practices

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level