Professional Services Manager (US Remote)
About The Position
We are seeking a results-driven Professional Services Manager to lead the onboarding and implementation of Mid-Market customers. This role owns the end-to-end implementation lifecycle, delivering structured, scalable programs that drive efficient deployments, accelerate time to value, and support time to revenue objectives. The ideal candidate brings strong project management fundamentals and thrives in a fast-paced environment, partnering cross-functionally with Sales, Product, Technology, and Customer Success to deliver consistent, high-quality customer outcomes. This role plays a key part in ensuring successful customer launches while contributing to operational efficiency and overall business performance. While the role is 100% remote the Individual must be located and authorized to work in the United States.
Requirements
- Bachelor's Degree or equivalent
- 2–4 years of experience in Professional Services, Implementations, Onboarding, or Project Management
- Experience managing multiple customer‑facing projects concurrently
- Comfort with hands‑on system configuration, testing, and validation
- Strong organizational, documentation, and communication skills
- Ability to execute effectively within defined processes and timelines
- Willingness and ability to learn multiple platforms and products
Nice To Haves
- Experience supporting SaaS or technology‑enabled services
- Experience in the HCM or background screening services industry
- Exposure to regulated industries such as healthcare, education, government, transportation, or non‑profit
Responsibilities
- Lead customer‑centric project plans and manage the end‑to‑end implementation lifecycle from kickoff through stabilization for Mid‑Market customers
- Gather, document, and interpret customer implementation requirements within defined solution boundaries
- Build, configure, and test customer screening programs using First Advantage platforms, becoming proficient across products supported within the Mid‑Market segment
- Execute implementations using established products, processes, and playbooks, with limited customization
- Drive on‑time delivery and predictable customer launches, directly supporting time to revenue objectives
- Coordinate internal teams to manage dependencies, timelines, and handoffs
- Communicate project status, risks, and next steps clearly to customers and internal stakeholders
- Identify risks early and escalate non‑standard requirements through established channels
- Support customer readiness through training, go‑live coordination, and post‑launch transition
- Contribute to continuous improvement of implementation processes and tools
- Directly impact the Company’s time to revenue to drive corporate performance.
Benefits
- Ability to work remotely with occasional business travel.
- Medical, Vision, Dental, and supplementary benefit plans
- 401k with an employer match, and an Employee Stock Purchase Plan (ESPP)
- Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays
- Access to tech and growth opportunities, and leaders who want you to succeed!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
