Professional Services Manager (Implementation & Integrations)
About The Position
We're Proton. We build AI-native software for the distribution industry—an $8 trillion market that tech forgot. We're the #1 AI-powered CRM for distributors. And we're not stopping there. Our second product is live and growing fast. Another new product launches in March. Then more. We’re hiring a Professional Services Manager to own and scale implementations at Proton. This is a hands-on leadership role managing a team of 7, guiding technically complex implementations, and owning onboarding from kickoff to go live. You’ll be a part of the Customer Experience team as our first Professional Services leader, reporting into the Head of CX. Our Professional Services work ranges from $30k to $200k and regularly involves custom integrations, including building APIs that don’t already exist. This role sits directly between customers and engineering, taking on complex delivery problems and writing the playbook as you go. The salary will be between $150k-180k + equity.
Requirements
- You’ve led a Professional Services or Implementation team at a SaaS company.
- You’re comfortable managing implementation engineers and project managers.
- You’ve directly led $50k-$200k implementation projects.
- You’ve worked on integrations where APIs had to be designed and built, not just consumed.
- You communicate clearly, bring structure to ambiguity, and make sound decisions without perfect information.
- You want to be in the office and work closely with your team.
Responsibilities
- Build for scale
- Define how Professional Services operates at Proton. Create and refine playbooks, processes, and tooling. Identify bottlenecks and put durable solutions in place. Partner closely with Sales, Customer Success, Product, and Engineering to improve handoffs and execution.
- Own delivery
- Oversee onboarding and implementation projects from kickoff through go live. Stay close to complex integrations and engineering tradeoffs. Act as the escalation point when scope, timelines, or technical decisions need clarity. Ensure customers reach value quickly and confidently.
- Lead the team
- Manage 3 Project Managers and 4 Implementation Engineers. Run 1:1s and team meetings. Coach both technical and non-technical team members. Set a high bar and help people grow.
Benefits
- Competitive salary and stock options—we want you to feel like an owner
- Unlimited PTO + 10 company holidays
- 401k with 3% company contribution (regardless of whether you contribute)
- Medical, dental, and vision insurance (options with 100% employer-paid premiums)
- 12 weeks fully paid parental leave
- Annual company-paid offsites
- Professional Growth Fund for learning opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
