Professional Services Leader

ArangoDB

69d

About The Position

As Professional Services Lead, you will architect and deliver high-impact solutions, ensuring customer success through expert guidance, project execution, and strategic advice. You'll oversee the end-to-end engagement lifecycle—from scoping through deployment to adoption refinement—while scaling the services organization globally and collaborating cross-functionally to reinforce ArangoDB’s market leadership.

Requirements

• 8+ years in professional services, solution consulting, or technical services leadership in enterprise software and data platforms.
• Strong technical background in distributed systems, NoSQL/graph databases, multi-model data architectures, and AI/ML use cases.
• Experience building complex data pipelines and integrations (Python, Spark, SQL, ETL tools).
• Proven track record of solution selling, driving PoCs, architecting large-scale customer deployments, and ensuring successful outcomes.
• Leadership to grow, motivate, and scale regional or global services teams, while maintaining operational excellence.
• Comfortable collaborating with Sales, Product, Marketing, Engineering, and Customer Success departments to align strategy and execution.
• Hands-on experience with analytics-driven planning and reporting to drive service performance improvements.
• Travel (~50%) for customer engagements, workshops, and industry events.
• Bachelor’s in Computer Science, Engineering, or an equivalent degree. An advanced degree or MBA is a plus.
• Fluent English; multilingual skills appreciated depending on the region focus.

Nice To Haves

• An advanced degree or MBA.

Responsibilities

• Design, build, and manage the Professional Services team, including Implementation Architects, Technical Consultants, and Services Operations.
• Build, refine, and scale service offerings: consulting engagements, proof-of-concepts, architecture reviews, migrations, custom integrations, and training.
• Own project delivery and customer satisfaction, ensuring high quality and measurable impact.
• Engage in pre-sales with persuasive technical presentations, architecture workshops, PoCs, and demonstrations in close coordination with Sales and Solution Engineering teams.
• Provide thought leadership, technical evangelism, and technical subject-matter expertise across technical sessions, webinars, customer events, and conferences.
• Collaborate with Product, Marketing, and Services Operations to gather customer insights that inform the roadmap, messaging, and service offerings.
• Define and track KPIs across service engagements: utilization, delivery margins, onboarding time, retention, and customer satisfaction.
• Drive continuous improvement in processes, templates, pricing models, service delivery methodologies, and knowledge management.

Benefits

• Join a high-growth, innovative company that empowers organizations globally with scalable graph and AI-enabled data capabilities.
• Work with a diverse, fully remote team across continents and contribute directly to scaling customer impact via professional services.
• Take ownership and make a visible impact on customer satisfaction, platform adoption, and overall business success.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees