Professional Services Lead
About The Position
The Professional Services Lead is a key position within the organization, serving as a player–coach who leads and develops the professional services team while also directly contributing to the execution of projects. They provide strategic and hands-on guidance in product configuration, delivery, and training across the project lifecycle, ensuring projects are delivered on time, within budget, and to a high standard of quality. Core Cashless is the leading provider of innovative cashless payment solutions for the entertainment industry including amusement parks, waterparks, family entertainment centers, arcades, events and attractions. We offer a range of cutting-edge hardware/software solutions designed to integrate seamlessly with our customers’ infrastructure. From robust Point-of-Sale systems and self-service kiosks to handheld devices and access control solutions, our hardware is built to withstand the demands of high-volume environments. The successful candidate will be based anywhere in the US, working in a remote work model with an expectation of travelling to see clients across North America up to 50% of the time!
Requirements
- 4+ years’ proven experience in Project Management, Consulting, or equivalent – preferably with cashless systems experience in the entertainment industry
- Ability to work in a fast-paced environment with new software/hardware updates regularly
- Self-starter mentality. Your instinct is to figure out what is next and move with or without explicit direction
- Highly organized and can prioritize when required to balance multiple clients and business needs
- Flexible, easily adaptable to change
- Excellent communication, presentation and training abilities, including active listening skills, to a wide variety of audiences
- Highly proficient with Microsoft Office products
- Ability to Travel up to 50% of the time
- This position requires travel in the United States, Canada, and outlying islands (with territory to expand over time)
- Applicants must be located within 2 hours of a major airport or 1 hour of a connecting airport
- Travel arrangements may be made with short notice, and the person in this position should be able to cover daily travel expenses to be reimbursed
- A valid passport, driver's license, and the ability to rent a vehicle are required
- Fluent in English, both written and verbal, is essential
- Legally authorized to work in the US
Responsibilities
- Development of labor estimates, scopes of work, Statements of Work (SOW), proposal responses, change orders, consulting agreements, and other documents as necessary
- Develop and execute customized implementation plans, ensuring timely and within-budget delivery
- Project Financial Monitoring/Reporting
- Assess professional services team and implement best practices
- Conduct in-depth needs assessments to understand each client’s unique business processes and requirements
- Configure and customize solutions to fit client needs
- Create high-quality presentation assets and facilitate comprehensive trainings for large internal and external audiences across in-person and virtual formats
- Work closely with the sales, support, and development teams to provide feedback and insights into customer satisfaction initiatives
- Manage and create training classes, tutorials, and implementation documentation
- Conduct online and in-person client trainings and fact-finding sessions
- Manage multiple implementation projects simultaneously, maintaining clear communication and exceptional service standards
Benefits
- Competitive salary and bonus structure based on performance
- Health insurance, 401(k) with company match, and paid time off
- Opportunities for professional development and career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
