Professional Services Guide

GoDaddy-posted 4 months ago
Entry Level
Onsite • Tempe, AZ
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
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Join our team We're looking for dynamic, customer-obsessed Account Executives to join our Professional Services Outbound sales department. As an Account Executive, you'll engage and build relationships with small business owners across multiple touchpoints—outbound calls, inbound inquiries, and SMS—to help them establish and grow their digital presence. This is a high-activity, high-impact role that combines consultative sales, digital marketing expertise, and genuine relationship building.

  • Consult with small business owners via outbound calls, inbound leads, and warm campaigns to explore how GoDaddy's Do-It-For-Me (DIFM) services can help them succeed online.
  • Make outbound calls to consult with existing website design customers to enhance and evolve their online presence.
  • Perform ongoing needs analysis with our customers in an effort to make recommendations regarding updates to their websites.
  • Guide customers through their digital journey—offering strategic advice, recommending additional services, and connecting them to our designers and writers.
  • Engage website designers and content writers as needed to provide the appropriate design services for the customer.
  • Proactively manage each customer relationship and communication touch point to foster a trusted partnership.
  • Provide ongoing communication and follow-up to keep each customer informed throughout their customer life cycle, including welcome calls, and general inbound and outbound customer contacts.
  • Work with customers to make sure the end result of their digital presence delights them.
  • Maintain detailed notes and next steps using Salesforce and internal tools.
  • Hit performance targets in activity (calls/day), conversion, quality, customer satisfaction, and retention.
  • 2+ years of outbound dialing or high-activity sales experience.
  • 5+ years of consultative sales experience in a customer-facing role.
  • Demonstrated success in a consultative sales role.
  • Strong customer relationship management skills, attention to detail, organizational and telephone skills and commitment to customer satisfaction.
  • Ability to interact and communicate effectively cross-functionally and within various levels of the organization.
  • Team-oriented and the ability to work effectively on a team.
  • Excellent written and verbal communication skills.
  • Organizational discipline with the ability to multitask and prioritize.
  • Strong understanding or strong willingness and aptitude to learn Internet and website technologies.
  • Prior experience selling web design, SEO, or digital services.
  • Previous Sales cycle management experience.
  • Experience with Salesforce to drive seamless sales and customer relationship management.
  • Relevant knowledge regarding a small business' online footprint, and the best ways to continue to promote their products/services on the web.
  • Knowledge of GoDaddy products and services such as Website Builder, Quick Shopping Cart, Online Store, and Search Engine Visibility.
  • Paid time off
  • Retirement savings (e.g., 401k, pension schemes)
  • Incentive eligibility
  • Equity grants
  • Participation in an employee stock purchase plan
  • Family-friendly benefits including parental leave
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