Professional Services Engineer

Forescout Technologies Inc.

100d

About The Position

Forescout has an excellent opportunity for a strategic and business-focused Professional Services Engineer to join our high-energy, multi-cultural, world-changing team. A Forescout Professional Services Engineer (PSE) provides technical and consultative services to their assigned accounts to drive the adoption and maturation of the customers’ Forescout deployments. The post sales engineer must be able to solve technical and process challenges to ensure customer success. The PSE must also understand the customer environment (people, process and technology) and how the Forescout deployment supports the customer goals and use cases. The PSE role is to ensure solution success, customer satisfaction and account renewal/expansion.

Requirements

• Candidates must reside either in the DFW area, or NYC.
• 3-5 years of experience in an IT related field.
• Consultative experience designing and advocating for best-practice solutions.
• Minimum 3 years of experience with network hardware configuration.
• 3 years of significant experience with Windows based operating systems and Unix systems, specifically Linux.
• Expertise deploying large scale enterprise deployments/data centers.
• Experience deploying and/or supporting enterprise security software products such as firewalls, IPS, Anti-Virus solutions, application firewalls, high availability solutions, network management systems and virtual systems.
• Experience implementing complicated software products that involve multiple components.
• Ability to clearly document complicated steps and procedures.
• Working knowledge of shell, perl and xml scripting.
• Excellent communications skills, strong customer orientation, good organizational skills, self-driven with ability to multi-task on various projects and aptitude to learn new technologies.
• Excellent interpersonal skills and experience working in demanding and challenging environments.
• Bachelors Degree in Computer Science, Engineering or equivalent industry experience.

Nice To Haves

• Design and architecture experience.
• Technical support experience.
• ForeScout Certified Administrator (FSCA) and ForeScout Certified Engineer (FSCE).
• CISSP and/or PMP certification.

Responsibilities

• Customer consultation to determine outcomes, success criteria and challenges/gaps.
• Develop and implement plans of action to close gaps and drive successful outcomes.
• Administer and mature customer enterprise deployment of the Forescout solution.
• Interface with Forescout Support and/or R&D to resolve technical issues that may impede success.
• Define and create policies in accordance with customer’s business requirements.
• Manage equipment installation and configuration at all locations, to include lab environments.
• Manage Forescout software and hardware upgrades.
• Manage the ForeScout solution in accordance with the customer’s business goals.
• Create customer reports to achieve project alignment and unity of effort.
• Must be able to work onsite at the client location either in Plano, TX or NYC.

Benefits

• Competitive compensation and benefits.
• We cover 88% of employee and dependents’ health care premiums.
• 100% company paid employee life and disability insurance premiums.
• 401K match.
• Generous FTO policy (U.S. only).
• Option to purchase voluntary life, accident and critical illness insurance.
• Employee assistance program.
• Maternity and parental bonding leave with supplemental pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees