Professional Services Engineer

DenaliTEK•Anchorage, AK

About The Position

DenaliTEK is seeking a Professional Services Engineer to lead the design, execution, and success of client IT projects while owning key centralized service platforms such as backup, patching, and endpoint security. This is a high-impact role for someone who thrives in both project delivery and systems ownership, and wants to play a key role in improving processes, standardization, and client outcomes.

Requirements

3+ years of experience working with servers, networking, and IT infrastructure
3+ years supporting Microsoft-based environments
Experience delivering IT projects end-to-end
Strong documentation and communication skills
Proven ability to manage multiple priorities and deadlines
Familiarity of RMM tools and patch management
Managed Services experience

Responsibilities

Project Engineering & Delivery
Plan, design, and implement IT infrastructure projects (servers, networks, cloud, etc.)
Develop project scopes, timelines, and risk mitigation strategies
Lead client communication throughout project lifecycle
Ensure projects are delivered on-time, on-budget, and to standard
Act as Tier III escalation for other technical staff
Centralized Services Ownership
Own and manage backup solutions (deployment, monitoring, restores, DR testing)
Own RMM, patching, and endpoint protection platforms
Process & Operational Excellence
Build and refine SOPs and technical standards
Improve project repeatability and profitability
Collaborate with internal teams to streamline delivery
Maintain accurate documentation, time tracking, and system records