Professional Services Engineer

Fortinet-posted 3 months ago
Santa Clara, CA
51-100 employees
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Fortinet is growing and we are looking to hire Professional Services Engineers to join our team in Santa Clara, CA. The dedicated Professional Services consultant is assigned to the end user for the duration of this agreement. He/she will work with the end user to define the specific daily activities.

  • Assisting client staff with day to day Fortinet products operation/ support
  • Development of methods of procedure (MOPs) for migrations, upgrades and updates
  • Development of test plans and test new features and/or releases
  • Verifying configurations and implementing best practices
  • Performing interoperability evaluation of devices that interact with Fortinet products
  • Training and knowledge transfer to client staff
  • Develop and maintain core competency on Fortinet’s product line and technologies
  • Resolves and/or escalates issues in a timely fashion
  • 7+ Years experience in LAN/WAN /Internet consulting, support and/or administration
  • 5+ Years experience with Network Security Products
  • 2+ Years experience with Fortinet products
  • Experience working as a Professional Services Consultant/ Engineer a plus
  • Solid understanding of security and networking principals and technologies such as: Network Security Infrastructure – Switching, Routing, Load Balancing, WiFi
  • Security systems – Firewall, IPS, VPN, Antivirus, AntiSpam, Web Filtering, Application Control
  • Excellent troubleshooting skills
  • Outstanding oral communication and presentation skills
  • Experience at working both independently and in a team-oriented, collaborative environment
  • Conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
  • React to project adjustments and alterations promptly and efficiently
  • Flexible during times of change
  • Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments
  • Ability to bring project to successful completion through political sensitivity
  • Strong commitment and self-driven individual
  • Able to travel as needed
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