Professional Services Engineer II

Qumulo Careers

243d • $81,000 - $121,000

About The Position

Customers are the lifeblood of our company and Qumulo is looking for a strategic, customer focused and results-driven Professional Services Engineer (PSE). PSE’s at Qumulo are responsible for delivering an amazing Day 1 experience for our customers. A PSE will coordinate and deliver customer on-boarding, installations, training and other professional services sold.

Requirements

• 2–4 years of professional services or IT delivery experience
• 2–4 years of experience with IT infrastructure (storage, networking, servers, and cloud-based applications)
• Experience with infrastructure-as-code tools such as Terraform and AWS CloudFormation (CFN)
• Familiarity with Python scripting for task automation or tooling
• Ability to troubleshoot core cloud components such as EBS, S3, managed disks, storage accounts, NAT gateways, elastic load balancers (ELBs)
• Understanding of Linux package management systems (RPM and DEB)
• Strong communication skills, including written and verbal
• Strong problem solving skills with a can-do attitude
• Interpersonal skills that allow for successful interaction with all stakeholders
• Detail oriented and able to multitask and prioritize
• Experience in customer-facing roles
• Ability to solve problems independently while in the field
• Ability to work independently with minimal supervision
• Must be able to lift fifty pounds regularly and repeatedly
• Ability to travel up to 20% for customer engagements, typically averaging 1 trip per month

Nice To Haves

• Working knowledge of scale-out file systems
• Solid experience configuring and troubleshooting networks using modern switch operating systems (Cisco, Arista, Mellanox)
• Familiarity with Linux & Windows operating systems
• Familiarity with Windows Active Directory
• Bilingual in English and Spanish is a strong plus

Responsibilities

• Own the delivery of a broad range of professional services, including installations, training, and consulting to ensure customers get the most from their Qumulo deployment.
• Deliver deployments in both cloud and on-premises environments, leveraging infrastructure-as-code tools like Terraform and CloudFormation for cloud-based deployments to enable scalable, consistent customer outcomes.
• Requires strong communication skills, both verbal and written.
• Work with Customer Success Managers (CSMs) and Implementation Project Managers (IPMs) in the successful delivery of professional services. Requires impeccable preparation.
• Work with customers to coordinate customer on-boarding, installation, and training. This role will ensure that customers derive maximum value from their investments in Qumulo and are successful with their product. Requires strong attention to detail.
• Share guidance with customers on data center best practices as they relate to Qumulo solutions. Requires broad knowledge on a number of disciplines, combined with expertise in the Qumulo product.
• Accurate and detailed accounting of the PS engagement via trip reports.
• Contribute to the development of the Qumulo professional services practice by sharing and actively participating in retrospective reviews.
• Provide feedback to engineering and product teams on product gaps and areas of improvements.

Benefits

• The annual pay range for the role is USD $81,000 - $121,000. Individual pay depends on various factors, such as role level, relevant experience and skills, and location. Pay ranges are reviewed and typically updated each year.

What This Job Offers

• Number of Employees: 251-500 employees