Professional Services Data Operations Analyst

Brightree-posted 2 months ago
$66,000 - $99,000/Yr
Full-time • Entry Level
Peachtree Corners, GA
501-1,000 employees
Publishing Industries
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The Data Operations Analyst plays a critical role in supporting the success of Resupply Essentials Professional Services by ensuring accurate, timely, and actionable data insights. This role focuses on collecting, processing, analyzing, and visualizing data related to customer resupply programs and internal operations. The ideal candidate brings a strong analytical mindset, attention to detail, and a proactive approach to problem-solving. This individual will work cross-functionally with the implementation team (consultant, trainer, project manager), and internal stakeholder teams (development, product, etc.), and operational leadership to improve efficiency, data quality, and customer outcomes.

  • Collect, analyze, and interpret data from resupply program operations and customer implementations.
  • Develop and maintain reports and dashboards that provide visibility into key performance indicators (KPIs), trends, and operational health.
  • Identify data inconsistencies and work with internal stakeholders to implement data quality improvements.
  • Support customer onboarding and go-live processes by ensuring accurate data mapping, validation, and reporting setup.
  • Collaborate with Professional Services Team to understand client-specific goals and deliver data-driven insights.
  • Provide ongoing support for data requests from internal teams related to performance, utilization, and customer outcomes.
  • Participate in process improvement projects focused on optimizing data workflows and service delivery.
  • Translate business needs into technical requirements for reporting or data enhancements.
  • Assist in documenting data operations processes and maintaining standard operating procedures (SOPs).
  • Bachelor's degree in Data Analytics, Information Systems, Business, or a related field and/or equivalent experience.
  • 2+ years of experience in a data analytics, operations, or business intelligence role.
  • Strong Excel and SQL skills required.
  • Proven ability to interpret and communicate data insights clearly to both technical and non-technical audiences.
  • Excellent attention to detail and commitment to data accuracy.
  • Strong organizational and time management skills, with the ability to handle multiple priorities in a fast-paced environment.
  • Comfortable working independently and collaboratively across cross-functional teams.
  • Familiarity with HIPAA or handling of healthcare-related data.
  • Experience with healthcare, HME/DME, or Resupply services preferred.
  • Experience supporting customer-facing teams or service delivery functions.
  • Strong business acumen with a focus on customer outcomes and operational efficiency.
  • Enthusiastic about using data to improve processes and enhance service quality.
  • Occasional travel may be required (less than 10%).
  • comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance
  • Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.
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