Professional Services Coordinator

Learning Without Tears • Omaha, NE

380d • $40,000 - $50,000

About The Position

The Professional Services Coordinator at Learning Without Tears is responsible for organizing and managing professional service training, including logistical coordination and post-service follow-up with customers and internal teams. This role involves proactive outreach to new and existing customers to contribute to generating and closing professional services business, ensuring a customer-focused communication model throughout the process.

Requirements

• B.A. or B.S. or equivalent work experience.
• 2+ years of experience in meeting/event planning and customer service-related fields, preferably in an education setting.
• Strong verbal and written communication skills.
• Strong organizational skills with the ability to handle multiple projects simultaneously.
• Ability to work both independently and as part of a team.
• Strong interpersonal skills in dealing with vendors and customers.
• Expertise with MS Office.
• Knowledge of a customer relationship manager database and experience with teleconferencing preferred.
• Strong service orientation.
• Excellent attention to detail.
• Ability to lift up to 20 lbs.

Nice To Haves

• Experience in an education setting.
• Knowledge of customer relationship management databases.

Responsibilities

• Support Customer Success and Sales teams during professional services conversations with customers.
• Contribute to learning services revenue targets by building a professional services customer base through proactive outreach.
• Understand customer training needs and guide them in creating a learning plan.
• Negotiate and coordinate professional service contracts with customers within company parameters.
• Manage all workshop logistics for virtual and in-person professional services, including scheduling presenters and making travel arrangements.
• Complete detailed post-event follow-up, including compiling feedback and documenting it for the sales/CSM team.
• Maintain a robust knowledge of Learning Without Tears curriculum, products, services, and customer base.
• Manage additional projects related to the professional services department as needed.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Pet insurance
• Paid family leave
• Flexible scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Publishing Industries
• Education Level: Bachelor's degree