Professional Services Consulting Engineer Americas, East

Redis • La Cañada Flintridge, CA

185d • $115,850 - $173,775

About The Position

As a Senior Consulting Engineer, you will consult for and collaborate with customers to create customized Redis-powered and Redis AI-powered solutions for their specific business and data service needs – helping them increase business value and overcome challenges. You will design, develop and deliver data service solutions for our customers across their development, QA and production environments using one of the best technologies in the market. The ideal candidate has a strong technical background and is a good listener with a talent for developing impactful solutions. You enjoy tackling a wide variety of technical challenges patiently and pragmatically, never losing sight of the customer’s business objectives. If you are a technology expert, with a desire to provide our new and existing customers with the best service experience, this is the right challenge for you.

Requirements

• 5+ years of experience in post-sales consulting (ideally database engineering) for enterprise software
• Hands-on experience with client library and server-side code development, RESTful APIs and Linux
• Indepth hands-on experience with one of AWS, Azure, GCP
• BS in Computer Science / B.A. or equivalent work experience
• A team player with strong technical, communication and time management skills
• Excellent written and spoken English
• Available to travel up to 40% of the time when conditions permit; the location is flexible, working from office or home, per sales team structure and management directives
• Knowledge of patterns such as RAG and embedding generation.
• Knowledge of Vector Databases, LLMs, or AI systems in general.

Nice To Haves

• Prior experience with scalable and highly available distributed systems
• Docker and Kubernetes experience are a plus
• MLOps OR AI/ML OR similar DevOps experience
• Knowledge semantic caching, feature storage

Responsibilities

• Develop technical expertise with Redis CE and Redis Software and serve as a subject matter expert with our customers.
• Develop technical expertise with using Redis as a vector database and as a component of RAG workflows and serve as an AI subject matter expert with our customers on these topics.
• Help customers meet their technology and business requirements with Redis using our suite of products, solutions and services.
• Provide hands-on technical implementation services, including end-to-end testing of completed solutions within customer environments.
• Assist customers with their Redis development projects using programming languages such as Java, MS.NET C#, Python and Go.
• Work diligently with the customer’s technical teams (architects, developers, PMOs and C-level experts) to ensure the success of production solution deployments within their environments.
• Collaborate with the Sales organization to develop effective account strategies and identify new business opportunities within an existing account.
• Deliver remote and onsite product training to our customers in a highly professional and educational manner that will engage them in the projects you will consult on.
• Use customer feedback and insights to improve product and technical materials, while providing feedback to Product Management teams and R&D.

Benefits

• Competitive salaries and equity grants
• Unlimited time off to promote a healthy work-life balance
• H/D/V coverage along with 401K, FSA, and Commuter Benefits
• Frequent team celebrations and recreation events
• Home internet reimbursement
• Learning and development opportunities
• Ability to influence a high-performance company on its way to IPO

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees