Professional Services Consultant

Clinisys-posted about 2 months ago

Full-time • Mid Level

Tucson, AZ

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Do you have a passion for traveling to client sites and helping them make a difference by working with laboratories and their staff to accurately and effectively utilize our Products? As a Professional Services Consultant, you will deliver implementation or consulting projects to achieve successful on-time schedule completion and client satisfaction. You will provide clients with mentorship and advice for workflow planning and drive the adoption of standard methodologies for the greatest customer return on investment. You will be responsible for performing contracted onsite and remote services for clients.

Consult pre-sale and post-sale with key stakeholders to ensure project scope aligns with contracted customer expectations
Conduct implementations/upgrades demonstrating a thorough knowledge and understanding of department procedures and guidelines
Guide the client in their decision-making to achieve maximum efficiency using Clinisys' best practice recommendations
Conduct training for the client as part of the overall implementation/upgrade process
Provide input to process improvements by monitoring both client and departmental feedback
Travel to client sites to install Clinisys software products following department procedures and guidelines
Maintain a high level of commitment to superior customer satisfaction throughout the entire duration of the customer relationship
Resolve project issues or determine when escalation to senior staff or management is required
Collaborates with and mentors other Professional Services Consultants to expand their own and others' depth & breadth of Clinisys product knowledge
Effectively organize and prioritize project tasks to ensure the timely completion of projects assigned
Complete other projects as assigned

Ability to work independently and effectively manage projects and priorities from start to finish
Strong understanding of client/workflow concepts relative to software applications, with some knowledge of interfaces
Ability to understand how multiple systems work together and the ability to make recommendations
Strong communication and presentation skills with the ability to present to all levels of the organization
Ability to work independently and effectively manage projects and priorities from start to finish
Strong analytical and problem-solving skills
Able to develop and improve workflow processes and procedures, and drive client process improvements
Bachelor of Science in the Chemical, Biological, or Environmental Sciences or Information Technology, or related degree
3+ years of experience in an Environmental Science Laboratory, knowledge of related standards and EPA testing methodologies
Three years of experience writing SQL queries (Oracle DB knowledge preferred)
Three years of experience with report development (Telerik, Actuate, Crystal)
Three years of experience working with application interfaces (HL7, API, etc.)

Five years of experience with laboratory information management systems or Clinisys software products and one year working with Clinisys applications (Horizon/CLS, Sunquest)
1+ years experience with programming languages (C#, Java, Python, etc)
One year of experience working in a consulting or implementation environment

Our benefits are designed to help you move forward in your career and areas of your life outside of work.
From health and wellness benefits, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, and tuition assistance, we've covered you with our total rewards package.
Your coverage will vary for part-timers, as you may be eligible for some of these benefits depending on your circumstances.

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