Professional Services Consultant - SASE

Palo Alto Networks • Plano, TX

241d • $126,000 - $172,000

About The Position

As a Professional Services Consultant (SASE), you'll get into the details of our platform. You will push the buttons, flip the levers, turn the knobs. You do not shy away from difficult challenges as it relates to cybersecurity, implementations, and integrations. You are the technical authority and will interact directly with our customers to help them secure their digital environments. The customers are counting on you to perform this work and train their staff. And while experience on the company's platform is desired, even more important is having a solid foundation in networking and security technologies combined with excellent communication skills. In fact, extensive experience with a competitor's technology can play to your advantage. Many of the opportunities involve a client migrating to our platform for the first time, so understanding the nuances of that technology will enable you to be a better Palo Alto Networks consultant. And don't worry, we will send you to our Professional Services Academy to prepare you for the role, so you are experienced with our suite of services and products before you first meet the customer.

Requirements

• 5+ years of remote user access technologies, including IPSec VPN, SSL VPN, Explicit Proxy, ZTNAT
• Tunneling protocols such as SSL/TLS, IPSec, GRE
• Authentication methodologies, including: 2FA, SAML, RADIUS, LDAP, TACACS, Certificates
• Directory Services, including: OKTA, Active Directory, Azure ADFS, Ping, EntraID, OneLogin
• Strong Routing Skills, including: BGP, Redistribution to other routing protocols, Static Routing, Traffic Steering, PBF
• Next-Generation Firewall capabilities, configuration, and deployment. Including Panorama, User-ID, App-ID, Threat Prevention, URL Filtering, CASB, DLP, SSL Decryption
• Experience deploying and configuring SD-WAN technologies, preferably Prisma SD-WAN (Formerly CloudGenix) and PanOS SD-WAN
• Strong familiarity with certificates (Public, Private) and PKI
• Experience with managing commercial browsers (Chrome, Edge, Brave) and preferably competitor enterprise browsers (Island)
• Understanding endpoint management solutions (Microsoft Intune, Jamf, VMware Workspace ONE)
• Scripting knowledge (PowerShell, Bash, Python) for automating tasks
• Experience identifying and executing on opportunities where automation can be used to optimize the deployment and operation of Palo Alto Networks SASE products in on-premise, and public cloud models
• Ability to work within small creative teams as well as cross-functional teams
• Excellent written and verbal communication skills
• BS in Computer Science or equivalent education/training/experience

Responsibilities

• Migrate customers from legacy remote access technologies to Palo Alto Networks SASE platforms
• Identify, design, and implement solutions to improve performance, reliability, and security of Prisma Access and Prisma Access Browser deployments
• Build custom security policies and application signatures, configured for our client's needs
• Progress and uphold expertise in deploying advanced Palo Alto Networks features and functionality
• Provide after hours and weekend on-call support, as needed, to support maintenance activities
• Analyze logs and events from the solution to perform initial troubleshooting and issue identification
• Work with our Technical Assistance Center to troubleshoot and diagnose support cases
• Maintain the Company's solution and provide mentorship on code upgrades and best practices
• Ensure client needs are met and deliverables produced on time according to specified project deliverables and scope
• Drive customer satisfaction by partnering closely with Project Management and other teams to meet high CSAT scores and strong response rates
• Act as a key escalation point for complex technical and customer-facing issues, providing clear resolution paths and stakeholder communication
• Ensure the highest levels of client satisfaction by delivering consistent, high-quality technical results
• Drive project completion on time and ensure alignment with strategic business objectives

Benefits

• FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees
• Mental and financial health resources
• Personalized learning opportunities

What This Job Offers

• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: Bachelor's degree