Professional Services Consultant - Email Fraud Defense

Proofpoint

24d

About The Position

About Us: Proofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people. How We Work: At Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values: Bold in how we dream and innovate Responsive to feedback, challenges and opportunities Accountable for results and best in class outcomes Visionary in future focused problem-solving Exceptional in execution and impact This opportunity will be filled by someone who is passionate about email technology and has a deep understanding of email authentication protocols (SPF, DKIM, DMARC). The role demands the interaction with technical staff at large-scale enterprises to drive a stronger email security posture. The individual will assist our clients with the implementation of the Email Fraud Defense Suite of Products. The successful candidate will have sound technical experience and skills, and great interpersonal and communication skills. The candidate must be able to take responsibility and accept accountability for successful customer engagements. The candidate must also demonstrate Project Management skills and the ability to manage multiple implementations simultaneously. The candidate must be proficient in English (written and spoken).

Requirements

Strong project management skills with a high attention to detail
Hands-on knowledge and experience with Email (SMTP) and Email Authentication (SPF, DKIM, DMARC)
Excellent written and verbal skills
Relevant Consulting experience
Must be comfortable with presenting and explaining technology to people with less technical knowledge
Must have a good understanding of the sales process, be sensitive to sales situations, and possess excellent customer service skills
Must be able to thrive in a fast paced, high stress start-up environment
Demonstrated experience in working with broad cross-functional teams
Excellent organizational, analytical and influence skills
Ability to work independently, ability to adapt quickly, positive attitude
Demonstrated experience in supporting Fortune 500 or other large customers
BA/BS or higher in Engineering or related field
Must be proficient in English (written and spoken)

Nice To Haves

Experience with Proofpoint products is a plus
Experience with Secure email Gateways is a plus
Multi-lingual skills a plus

Responsibilities

Engage with our Email Fraud Defense customers as an expert in the field
Drive high levels of customer satisfaction
Coordinate with multiple parties – the customer as well as their 3rd parties -- to ensure timely and satisfactory resolution to customer issues, and completion of projects
Drive complex implementations while working side by side with the customers to solve their unique problems
Work with internal teams (most notably engineering, sales, product management)
Leverage previous experiences, share best practices and facilitate creative solutions to unique challenges, maximizing the value of our Email Fraud Defense products