Professional Services Automation Systems Administrator

Axon•Scottsdale, AZ

7d•Hybrid

About The Position

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact Join Axon’s Professional Services team as a PSA Systems Administrator, owning the administration and optimization of Certinia as our Professional Services Automation (PSA) tool within Salesforce. This role is critical to enabling high-impact delivery across our global Hardware and Software Professional Services organizations. You will configure and enhance the PSA system to support project tracking, resource management, timekeeping, billing, and forecasting at scale. You’ll work closely with Professional Services business stakeholders and the Salesforce Digital Customer Experience team to ensure Certinia is optimized for performance, adoption, and ongoing business value. You will serve as both the hands-on administrator and technical owner, bringing a deep understanding of Salesforce and PSA best practices. Your work will drive automation, reduce operational friction, and increase visibility across the end-to-end services lifecycle.

Requirements

3+ years experience in a Certinia or Salesforce systems administration, business systems analyst or development role.
1+ years experience building flows, automation, and customizations within Salesforce.
Knowledge of database software or relational database theory and ability to query using SQL, SOQL, or similar.
Ability to explain technical concepts to non-technical personnel.
Strong knowledge of project management, resource planning, timekeeping, and billing processes in a professional services environment.
Excellent communication, stakeholder management, and problem-solving skills.
Comfortable working independently and in a fast-paced, cross-functional environment.

Nice To Haves

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
Salesforce Certified Administrator, Advanced Administrator, Platform Developer I, or other Salesforce certifications.
Prior Experience with Git or Github.
Prior experience with Certinia or similar PSA tool.
Prior Experience with Salesforce development (e.g., Apex, Lightning Web Components) a strong plus.

Responsibilities

Serve as the system administrator for Certinia, configuring PSA modules for project setup, milestones, resource scheduling, time/expense, billing, and revenue forecasting.
Act as the primary point of contact for PSA-related questions, escalations, enhancements, and training.
Maintain and govern PSA system data, ensuring accuracy in project records, resource allocations, and time tracking.
Manage user access, security roles, and audit compliance.
Administer and enhance Salesforce platform integrations with Certinia, including custom workflows, automation rules, and reporting dashboards.
Collaborate with Salesforce developers and IT to implement enhancements, troubleshoot issues, and optimize performance.
Partner with cross-functional teams to translate business needs into scalable technical solutions within the Salesforce ecosystem.
Drive continuous improvement of our PSA solution, including backlog grooming, feature releases, and system upgrades.
Partner closely with stakeholders across Professional Services, Finance, and Operations to gather feedback, prioritize enhancements, and ensure the system aligns with evolving business needs.
Support UAT and change management activities for new features and processes.
Monitor usage and adoption metrics; deliver enablement and support to users across professional services teams.
Document configurations, SOPs, and best practices to support scaling and knowledge transfer.